[Vignesh Thamburaj]

Hi,
From past one week I'm unable to increase volume when my earphones are plugged in. I can able to decrease it and can increase it upto a level. But not to full volume.

If I unplug my earphone, I would able to increase the volume to high.

Please advise how to fix this..

Posted via CB10

[NnaemekaNNN]

When increasing volume with media playback, make sure to click OK on the pop up notification. Or better yet, go to your music player, on the now playing screen, Touch the album art area to display the playlist and the volume bar. Try sliding it to the loudest.
As an extra, download BlackBerry Virtual expert and run a test on your volume keys to be sure it actually works

[Vignesh Thamburaj]

Thanks for your response.
Actually I was receiving the pop up when I increase volume and it was working fine. But from past one week, I m not seeing any pop up while increasing volume. And I checked in music player app to increase it. But I cannot increase to end.

Checked with bbve. It's worked good. But no test to increase the volume to maximum.



Posted via CB10

[NnaemekaNNN]

Try Settings>Main volume and still sliding it to the highest, if that also doesn't work try testing with another pair earphones

From my Awesome Z10

[MokshVerma]

I have this problem in which my hardware buttons on the right side of the phone do absolutely nothing. But when I run tests in BBVE, It shows that they're working just fine. I get this problem every now and then.

Via Z10. OS 10.3.2.2876

[Actn_Jksn]

Try restarting the phone. I've had it where the buttons didn't work at all.

9900-Q10-Z10-Z30-PPSE

[Vignesh Thamburaj]

Hi guys,

Thanks for all your responses. I did a battery pull and now I'm seeing the volume high alert pop up while increasing. Everything works fine..

Posted via CB10

[NnaemekaNNN]

Good for you then

From my Awesome Z10

[SamirM16]

I've had this problem before, I just unplugged and re-plugged and it seemed to solve the problem

Posted via CB10

[Aaron Alasa]

Open the music app. Play a song. Swipe down. Change the volume.

Posted via CB10