1. Wolfgang0409's Avatar
    Hello everybody,
    we run BB Enterprise Service 10.1.0.44 with Lotus Traveler 9.0.1.
    Software version on Z10 is 10.2.0.1803.
    When a user gets an email that contains a Lotus Notes Document Link, it is not possible to answer or forward this email because of the error message "unable to download the attachment".

    Anybody an idea how to solve this problem???

    Thanx,
    Wolfgang
    12-11-13 04:00 AM
  2. Omnitech's Avatar
    Hello everybody,
    we run BB Enterprise Service 10.1.0.44 with Lotus Traveler 9.0.1.
    Software version on Z10 is 10.2.0.1803.
    When a user gets an email that contains a Lotus Notes Document Link, it is not possible to answer or forward this email because of the error message "unable to download the attachment".

    Anybody an idea how to solve this problem???

    Thanx,
    Wolfgang

    See if any of the articles below are applicable, and if not, you may want to re-post this here.


    KB22952-Red X with error "Attachment upload failed on server" appears when attempting to forward or reply to an email message from the BlackBerry smartphone
    KB25610-The BlackBerry smartphone user is able to reply to or forward email when the "Prevent Copying" option has been selected
    KB35093-Email messages replied to or forwarded from the BlackBerry 10 smartphone are truncated
    12-11-13 04:58 AM
  3. Wolfgang0409's Avatar
    Thank you Omnitech, but non of the articles fit this problem.
    I reposted the thread as you suggested.
    12-11-13 06:42 AM

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