1. Czar VT's Avatar

    I cant transfer the BBM contacts from my 9810 to Z10, I did device switch, etc but every thing comes including sms's & phone records / media, but bbm is blank, please help !!!
    06-04-13 05:16 AM
  2. diegonei's Avatar
    BBM contacts are linked to your BBID, you don't need anything to get them.

    You enter your BBID during setup and 1st thing when you launch BBM for the first time, it will load up contacts and groups.

    If you do a security wipe, you can start over and give it a try.
    John Pawling likes this.
    06-04-13 09:18 AM
  3. Czar VT's Avatar
    well they dint come after i logged in... I did the security wiped & still no luck...

    cant i load them from the backup which 9810 has taken on sd card ?
    06-04-13 12:02 PM
  4. goutiermy's Avatar
    You can't load them from backup, what you need to do is to sign up on your Z10 with the same BBID and start BBM, you get a message asking you if you want to switch your Device just confirm and you will get all your old contacts :-)

    Posted via CB10
    06-04-13 12:07 PM
  5. Andrew Houessinon's Avatar
    Please how do I get my BBM contacts transferred from my old BB 9780 to my new BB Z10.
    12-22-13 01:52 AM
  6. egzbuen's Avatar
    As posted by the others, you just need to log in your BlackBerry ID which you used in your old BlackBerry device. BBM contacts should appear automatically.

    For all other data, you can use BlackBerry Link.

    Good luck.

    Posted via CB10
    12-22-13 01:55 AM
  7. diegonei's Avatar
    Here is the deal:

    You have to update your BBM app on the legacy device to the version that actually suports backups via BBIDs BEFORE you go to BlackBerry10, else, you're FUBAR. Excuse my language.

    If you don't and for whatever reason wipe your legacy device, your BBM list will be lost.

    So please keep your apps updated.
    12-22-13 09:26 AM

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