Built for Business - Learn more about BlackBerry KEY2
03-19-15 11:28 PM
39 12
tools
  1. thewzard's Avatar
    Anyone else experience terrible call quality and spotty service with wifi calling on Tmobile? Ever since I lost hardware wifi calling (UMA) on my bold 9700 and moved to the BB10 platform it's never been solid for me.

    Am I doing something wrong?

    Posted via CB10
    11-20-14 08:12 PM
  2. scrannel's Avatar
    Most seem to have no issues (check on the tmo thread) currently. There's one guy with a 9900 who was having this issue. Call Tmo support.

    http://forums.crackberry.com/t-mobil.../#post11097668
    11-20-14 09:25 PM
  3. LVampa's Avatar
    I have also had problems with WiFi calling. It isn't as good as UMA. Mostly the problem is that the voice is delayed or slows down.
    11-20-14 09:29 PM
  4. jw461's Avatar
    I agree, terribly unreliable. Sometimes it works great. Other times it drops at random times even with strong Wifi signal. And then there are the weeks on end where it drops at exactly 32 seconds no matter what. It's the only choice when there is no signal tho.

    Posted via CB10
    11-20-14 10:29 PM
  5. scrannel's Avatar
    And... you've all called Tmo service? I have WFC on two z10s and an Android, and my wife has UMA on her BBerry. They all work w/o issue. Look at the link I provided.
    11-20-14 11:43 PM
  6. mmveets's Avatar
    Definitely not as good as UMA.

    Posted via CB10
    11-20-14 11:49 PM
  7. DanceHike's Avatar
    I agree, terribly unreliable. Sometimes it works great. Other times it drops at random times even with strong Wifi signal. And then there are the weeks on end where it drops at exactly 32 seconds no matter what. It's the only choice when there is no signal tho.

    Posted via CB10
    I had the same issue with calls dropping at 32 or so seconds. I finally did call T-Mobile support and they reconfigured something and there has been no more issues so song as the wifi signal is not extremely weak.

    Posted via CB10
    11-21-14 03:01 AM
  8. scrannel's Avatar
    Definitely not as good as UMA.

    Posted via CB10
    As I said, we use both. Theoretically UMA allows a transition from wifi to cell. Which WFC does not. Honestly, cell reception is so bad here, we've never tested it but I've read conflicting comments on it's effectiveness. It also requires hardware on the phone. When Tmo came out with its first non-uma (Kineto) there were issues. But it did allow them to add WFC OTA, no hardware required. The current version using IMS -- since getting past this last spate of issues -- had been rock solid.
    Last edited by scrannel; 11-21-14 at 10:16 AM.
    11-21-14 07:06 AM
  9. thewzard's Avatar
    Thanks! I'll have to call Tmo then. It's become clear to me now that some users are not reporting these same issues and are in fact using WFC without any major issues.

    I wonder if it has anything to do with the fact that my Z10 came factory unlocked from shopblackberry.com but I'm hopeful it's just a setting that needs to be tweaked.

    And yet I may ultimately be forced to go with Cricket Wireless if the Classic and subsequent newer BlackBerry phones don't get WFC. Tmo without WFC is just plain unusable in some areas!

    Posted via CB10
    11-21-14 10:31 AM
  10. Old_Mil's Avatar
    Honestly it wasn't that good when I used it. Dropped calls, lag...it is sold as a feature but in reality it is a bandaid for an inferior network. Particularly if you are relying on lower bandwidth public Wifi when traveling the result will be disappointing.

    Posted via CB10
    11-21-14 02:48 PM
  11. scrannel's Avatar
    Thanks! I'll have to call Tmo then. It's become clear to me now that some users are not reporting these same issues and are in fact using WFC without any major issues.

    I wonder if it has anything to do with the fact that my Z10 came factory unlocked from shopblackberry.com but I'm hopeful it's just a setting that needs to be tweaked.

    And yet I may ultimately be forced to go with Cricket Wireless if the Classic and subsequent newer BlackBerry phones don't get WFC. Tmo without WFC is just plain unusable in some areas!

    Posted via CB10
    One of my Z10s is a branded, Tmo, the other Shop Blackberry, unlocked. Both are excellent. What OS are you running?
    11-21-14 03:31 PM
  12. Steven Azizo's Avatar
    THe Wifi Calling achilles heeel is if the Router you are recieveing wifi from is loaded with other traffic. The wifi calling takes a backseat to others using the routers bandwith
    11-23-14 11:02 PM
  13. rebroker2009's Avatar
    Are you guys paying extra for wifi calling? I don't have that free feature here in Canada

    Blackberry Passport running 10.3.1.1151
    11-23-14 11:05 PM
  14. SlackerKing's Avatar
    I uninstalled T-Mo USA Wi-Fi Calling on my Q10. Unfortunately, I can find the app in BlackBerry World but I get the error message "Unavailable for this device." I called T-Mo and Blackberry and asked for help but they were no help at all. So my recommendation is don't uninstall or delete the app. You might not get it back.
    11-23-14 11:48 PM
  15. scrannel's Avatar
    THe Wifi Calling achilles heeel is if the Router you are recieveing wifi from is loaded with other traffic. The wifi calling takes a backseat to others using the routers bandwith
    Check your settings. My little Dlink handles Netflix, my laptop browsing and WFC is not effected.

    Yes, it's free.
    11-24-14 04:35 AM
  16. scrannel's Avatar
    I uninstalled T-Mo USA Wi-Fi Calling on my Q10. Unfortunately, I can find the app in BlackBerry World but I get the error message "Unavailable for this device." I called T-Mo and Blackberry and asked for help but they were no help at all. So my recommendation is don't uninstall or delete the app. You might not get it back.
    What OS are you running. Also, if you found it on BB World, on line or through BB World on your phone?
    Last edited by scrannel; 11-24-14 at 08:28 AM.
    11-24-14 04:37 AM
  17. MDavidB83's Avatar
    Depends on router settings. Goto
    T-Mobile and get the new Asus
    Wi-fi personal cell spot it's free.
    Call them and get it setup.
    Calling works with 2.4 and 5ghz
    2.4 on most routers.

    Posted via CB10
    01-26-15 11:38 AM
  18. MDavidB83's Avatar
    Hardware wifi calling is depending on device. Only Certain devices have this feature z10 and q10 not sure about others.

    Posted via CB10
    01-26-15 11:44 AM
  19. scrannel's Avatar
    Depends on router settings. Goto
    T-Mobile and get the new Asus
    Wi-fi personal cell spot it's free.
    Call them and get it setup.
    Calling works with 2.4 and 5ghz
    2.4 on most routers.

    Posted via CB10
    You don't need a t-mo pushed router to make wifi-calling work. I have three different routers, works on all and works everywhere including overseas when traveling. As far as phone version Q10 100-5, Z10 100-3 will allow wifi-calling depending on OS.
    Last edited by scrannel; 01-27-15 at 08:00 PM.
    01-26-15 05:31 PM
  20. MDavidB83's Avatar
    I said 2.4 and 5ghz bands on the Asus router and 2.4 on most others depends on channels.

    The OS is not depending factor if it is an officially released os. I'm on 10.2.1.3442 and Wifi calling works fine. T-Mobile is still two updates behind.

    Posted via CB10
    01-27-15 02:40 PM
  21. scrannel's Avatar
    Got it... I'm also on .3442, but the last official tmo release was .2228. I have one branded Z10 and one unbranded. The OS matters as official BBerry releases may not work compared with official Tmo releases. However, there is one 10.3.0 leak that, for some reason (according to users) does allow wifi-calling.
    01-27-15 08:09 PM
  22. jelp2's Avatar
    There is the one 10.3, I forget the exact version, but it has pin watermarks and was annoying me. I went back to 10.2.1
    01-30-15 02:41 PM
  23. a_bateman's Avatar
    It won't even turn on on my phone. It just says "error".

    Posted via CB10
    01-30-15 04:38 PM
  24. scrannel's Avatar
    It won't even turn on on my phone. It just says "error".

    Posted via CB10
    What do you mean? Wifi-calling won't turn on? Which phone, model and OS?
    01-30-15 10:49 PM
  25. utsav01's Avatar
    Hey guys, can anyone help me out with setting this thing up?

    I can't turn it on for some reason, says 'Disabled'. And I am connected to a wifi network. I've attached a screenshot.

    Edit: I'm using a Z10 STL-1 with OS 10.2.1.3442 with T-Mobile.



    Tmo Wifi Calling-img_20150131_010854.png

    Posted via CB10
    01-31-15 01:10 AM
39 12

Similar Threads

  1. BlackBerry call blocking?
    By ProjectBrett in forum BlackBerry Z30
    Replies: 5
    Last Post: 11-25-14, 11:17 AM
  2. 10.3 blocking calls?
    By ProjectBrett in forum BlackBerry 10 OS
    Replies: 9
    Last Post: 11-22-14, 07:01 AM
  3. Why am I unable to connect through wifi?
    By Ncomer in forum BlackBerry Z3
    Replies: 2
    Last Post: 11-20-14, 07:16 PM
  4. BBM Voice Calls dont work !
    By texn884 in forum General BBM Chat
    Replies: 0
    Last Post: 11-20-14, 06:53 PM
  5. Video call group calling like Bbm meeting,ZOOM
    By usman_hidayat19 in forum Android Apps (Amazon Store & APK Files)
    Replies: 4
    Last Post: 11-20-14, 12:49 AM
LINK TO POST COPIED TO CLIPBOARD