1. BBUK14's Avatar
    Friends Z10 crashed and despite several battery pulls it won't load up.

    It slowly gets to 95% and stays there. She is a BlackBerry 10 convert of mine so this is not ideal. Any ideas ??

    Join the Cause @ BlackBerry Bootleg Marketing Channel - C003483F4
    06-14-14 10:09 AM
  2. jaydee5799's Avatar
    Do you have a backup? Load the OS again using autoloader and then load the backup. That's the surest way to get up and running. Otherwise, pull the battery, put it in and let it sit to see if it will boot.
    06-14-14 10:31 AM
  3. BBUK14's Avatar
    What's autoloader? Thanks!

    I've never has trouble with my Z10 so I don't know lol

    Join the Cause @ BlackBerry Bootleg Marketing Channel - C003483F4
    06-14-14 10:38 AM
  4. FF22's Avatar
    You might want to connect to the BBLink software and try reloading the OS that way, first.

    Visit the Leak OS subforum. There will be a discussion of Autoloaders. You need to find the version that matches your model, 1,2,3 or 4.
    06-14-14 10:51 AM
  5. BBUK14's Avatar
    Okay, thanks. Out of curiosity, how would be reload the OS from link if the phone will not start up in the first place ?

    Join the Cause @ BlackBerry Bootleg Marketing Channel - C003483F4
    06-14-14 11:19 AM
  6. FF22's Avatar
    Okay, thanks. Out of curiosity, how would be reload the OS from link if the phone will not start up in the first place ?

    Join the Cause @ BlackBerry Bootleg Marketing Channel - C003483F4
    I don't know the technical details and it might not work. BUT when connected, I'd guess BBLink does some low level connection. And it can then reload the OS. But sometimes folks do get "can't connect with phone" errors. But give it a try.

    Also, sometimes, the reload OS process can begin with NO battery in the device. It gets enough power from the USB to start the process, then asks for the battery to be replaced. So the software does have some very low level communications ability.
    06-14-14 12:14 PM

Similar Threads

  1. [QUESTION] How to wipe my Z10 OS
    By Faybulous in forum BlackBerry Z10
    Replies: 6
    Last Post: 06-14-14, 04:18 PM
  2. Problem: Adding a number to contact
    By Jay Hooker in forum BlackBerry 10 OS
    Replies: 2
    Last Post: 06-14-14, 09:59 AM
  3. Instant previews and camera shortcut missing.
    By CrackBerry Question in forum BlackBerry Z10
    Replies: 1
    Last Post: 06-14-14, 08:38 AM
  4. Z10 in the wild Derbyshire uk
    By spacemanZ10 in forum BlackBerry Z10
    Replies: 2
    Last Post: 06-14-14, 08:25 AM
  5. Replies: 1
    Last Post: 06-14-14, 08:09 AM
LINK TO POST COPIED TO CLIPBOARD