Link software behaves like it can see the contacts and allows you to selectively import that file without any other data. It doesn't error.....but it doesn't transfer the contacts data. Sorry BB but this is a basic need of a BB user moving from an old phone to BB10. The UK twitter feed is not answering this support question or the other question I have about Twitter - why can't I see my Lists in Twitter and why can't I have more than one Twitter account on by BB10 (one personal, one company)?????