1. jw88's Avatar
    Hey everyone,

    I had to exchange my z10 for a new unit in the first week. In Link, if I click on Show disconnected devices, it still shows my first z10. If I try to remove it from Link, it doesn't let me. It says that my BlackBerry ID is still associated with this PIN. Does anyone have this problem or have any suggestions?

    Thanks

    Posted via CB10
    04-27-13 01:46 PM
  2. anon(153966)'s Avatar
    Log into BlackBerry World, and remove it from there AFTER you've setup your new BlackBerry. Once done, remove it from Link...
    04-27-13 01:52 PM
  3. jw88's Avatar
    Thanks for your response. The problem is, I don't have the old Z10 anymore for me to log out of Blackberry World. I returned it months ago. I only just realized it is still linked to my Blackberry ID when I tried to remove it from Link.
    04-27-13 01:58 PM
  4. ABLTrojans's Avatar
    I'm having the same issue and can't figure it out. And in blackberry link the checkbox is grayed out so I can't deselect the old devices.
    04-27-13 02:21 PM
  5. ABLTrojans's Avatar
    So I just got them removed. On the bottom of BlackBerry Link my devices show, clicked on the old one and selected remove. Refreshed the devices and now it's gone. FYI I have the latest version of link.
    04-27-13 02:43 PM
  6. belfastdispatcher's Avatar
    My Z10 still connects to Link after a security wipe.

    Posted via CB10
    04-27-13 02:44 PM
  7. anon(153966)'s Avatar
    From a COMPUTER log into BlackBerry World (then follow my steps above)...
    04-27-13 02:46 PM
  8. belfastdispatcher's Avatar
    From a COMPUTER log into BlackBerry World (then follow my steps above)...
    I don't need to disconnect it from Link if that reply was for me, I was just pointing out that the Z10 doesn't "Forget" the Link connection after a security wipe.

    Posted via CB10
    04-27-13 02:49 PM
  9. jw88's Avatar
    Okay I logged into blackberry world on my computer. I can't seem to find the option to remove my device anywhere. Under the "Displaying info For" section it shows both my old and new z10 but doesn't allow me to remove the old one.

    Posted via CB10
    04-27-13 03:05 PM
  10. anon(153966)'s Avatar
    Okay I logged into blackberry world on my computer. I can't seem to find the option to remove my device anywhere. Under the "Displaying info For" section it shows both my old and new z10 but doesn't allow me to remove the old one.

    Posted via CB10
    Very weird. I'll check it when I'm near a computer. I still have my BlackBerry 9900 listed and I don't even use it. Hence I'll try to remove it.



    Posted via Navi's CB10
    04-27-13 03:07 PM
  11. Andy Wijaya's Avatar
    Go to blackberry protect website.
    https://blackberryid.blackberry.com/...&locale=ZW4%3D

    Err.. Try that. Or just Google BlackBerry Protect. Log in to your BlackBerry ID. Then manage devices. After that archive then deactivate your old bbz10. Then sign in to BlackBerry World with your new device. This should do it.
    04-27-13 04:28 PM

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