1. calirevolt's Avatar
    my z10 had an issue with its mic so i got a new one. i made a back up before turning it in and now when its in link it says "backup file not available for this device" is there a way to restore it? i searched the forum with no luck
    01-29-14 09:37 PM
  2. Camelhmpz's Avatar
    Was the old device a higher os release than your new device?

    Posted via CB10
    01-29-14 09:39 PM
  3. calirevolt's Avatar
    nope both are the same.
    01-29-14 09:40 PM
  4. Elite1's Avatar
    Was the old device a higher os release than your new device?
    That's what I was wondering too.

    @OP: upgrade the OS on your new Z10 first, then use the Restore.

    Or if you have the old one still, just use the Device Switch function in Link.
    01-29-14 09:42 PM
  5. Camelhmpz's Avatar
    Did you already sign into the new device with your BlackBerry id?

    Posted via CB10
    01-29-14 09:44 PM
  6. calirevolt's Avatar
    i had to turn the old one in, both are running the lastest OS. can you do a restore via sachesi?
    01-29-14 09:45 PM
  7. calirevolt's Avatar
    Did you already sign into the new device with your BlackBerry id?

    Posted via CB10
    yes i did
    01-29-14 09:51 PM
  8. Ecm's Avatar
    i had to turn the old one in, both are running the lastest OS. can you do a restore via sachesi?
    I haven't done so since 10.2.0, but yes, Sachesi allowed me to restore a backup taken on a higher OS version to a lower one. I'd certainly give it a try.
    01-30-14 07:01 AM

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