1. Carjackd's Avatar
    Buddy of mine is restoreing his z10 on OS1925 back up file name is BLACKBERRY-85EB (01-13-2014) Device name on his Z10 is BLACKBERRY-85EB.

    When he tries to restore the device he get a warning that say BlackBerry ID on you device does not match.

    Can someone tell me what he is doing wrong to restore his data.

    Thx in advance.

    Posted via CB10
    01-13-14 09:27 PM
  2. Carjackd's Avatar
    Just to add he is not connected via wifi he is directly connected directly via USB

    Posted via CB10
    01-13-14 09:34 PM
  3. PALeafs67's Avatar
    He has to log in his blackberry user and id info. Then try it again.



    My amazing BB Z10
    01-13-14 09:52 PM
  4. Carjackd's Avatar
    He has to log in his blackberry user and id info. Then try it again.



    My amazing BB Z10
    Thx PALeafs67 that is what I was thinking and he is just hard booting now and I will make sure he logs into his BlackBerry ID. You're OK PalLeafs.....for a Leaf fan

    Posted via CB10
    sly11 likes this.
    01-13-14 09:58 PM

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