my z10 is stuck on the loading screen where the blackberry logo is, where u hold the logo and the percent pops up? it keeps saying 100% but won't go past here. and when i press it, after like 20 seconds it shows the percent.
i did not do a battery pull because i don't want to brick my phone, what should i do here?
Do NOT remove the battery. All I can do is suggest you try waiting it out. Mine stalled the other day at 98 and then 99%. But after hours it never moved. I pressed both Vol buttons but it only repeated the process to again stall.
It took me 18 hours to finally get something to work and I am sure it was dumb luck since I had already called my carrier and they authorized a replacement.
Let's see if anyone has better ideas. But in the mean time - wait it out for another hour or so.