1. IAmt's Avatar
    My Blackberry Z10 shutdown randomly. Phone shows battery %70, 75, 65 & it goes shutdown and don't turn on until I plugged it for charging. When it is charging it gets some random start & shutdown. It takes Approx 1hr or more to start. And when it starts it shows battery % like 0, 5, 7 ....
    10-24-17 02:56 PM
  2. Dunt Dunt Dunt's Avatar
    What OS are you on?

    Have you considering doing a Factory Reset, or using an Autoloader to reinstall (or updating) the OS.

    Have you ran BBVE to test the phone?

    Do you have more than one battery (I assume most Z10 users do)?
    10-24-17 03:32 PM
  3. conite's Avatar
    Sounds like an almost-dead battery.
    10-24-17 03:50 PM
  4. IAmt's Avatar
    What OS are you on?

    Have you considering doing a Factory Reset, or using an Autoloader to reinstall (or updating) the OS.

    Have you ran BBVE to test the phone?

    Do you have more than one battery (I assume most Z10 users do)?
    10.3.2
    10-26-17 01:19 PM
  5. IAmt's Avatar
    Sounds like an almost-dead battery.
    Are you sure ?
    10-26-17 01:19 PM
  6. Dunt Dunt Dunt's Avatar
    Are you sure ?
    No he isn't sure, but for an almost five year old phone.... odds are he is.

    You can do a factory reset (or autoloader) and that will rule out the software being and issue. Next step would be to replace the battery... cheap these days. Still happening then it's another hardware issue and it's time for a new phone.
    10-26-17 01:34 PM
  7. IAmt's Avatar
    Ok Thanx
    10-26-17 04:16 PM

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