1. amiitoj's Avatar
    Hi, my proximity sensor isn't working. I am running w/ radio on Bell Canada. During calls, the screen doesn't dim. Also, I tried the expert test and the proximity sensor didn't work.

    I brought the Z10 on Feb 13, 2013, so it'll be a year tomorrow. I don't have the time to reload the OS today or tomorrow. Should I call Bell? Also, I cracked my screen a couple of months ago and replaced it myself, so is it our warranty now?
    02-12-14 10:17 AM
  2. FF22's Avatar
    I would guess you tried restarting the phone? (below). If they can tell you fixed the screen or opened the unit, your warranty is probably void. If they can't tell....

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    02-12-14 11:01 AM
  3. tsi200's Avatar
    This is strange! My proximity sensor is not functional at least since today and just called fido and I have 5 days left before end of my warranty.

    I would say don't loose your warranty and call bell for repair it. Don't mention about the screen repair and see what happens

    For myself I will go in store tomorrow if it is still "broken"..

    Posted via CB10
    02-12-14 11:49 AM
  4. rjk123's Avatar
    Having similar issues on bell too in Canada. I have to volume rocker restart every few calls. Not sure of the culprit.

    02-12-14 12:27 PM
  5. KDB84's Avatar
    Funny enough, my proximity sensor hasn't worked reliably since February 2013 until the update to! Now it's great.

    Rogers, Ontario.
    02-12-14 02:24 PM

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