Proximity sensor isn't working.

Hi, my proximity sensor isn't working. I am running 1.2.1.1925 w/ 1.2.1.1899 radio on Bell Canada. During calls, the screen doesn't dim. Also, I tried the expert test and the proximity sensor didn't work.

I brought the Z10 on Feb 13, 2013, so it'll be a year tomorrow. I don't have the time to reload the OS today or tomorrow. Should I call Bell? Also, I cracked my screen a couple of months ago and replaced it myself, so is it our warranty now?

I would guess you tried restarting the phone? (below). If they can tell you fixed the screen or opened the unit, your warranty is probably void. If they can't tell....

Try a restart:

Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above

This is strange! My proximity sensor is not functional at least since today and just called fido and I have 5 days left before end of my warranty.

I would say don't loose your warranty and call bell for repair it. Don't mention about the screen repair and see what happens

For myself I will go in store tomorrow if it is still "broken"..



Posted via CB10

Having similar issues on bell too in Canada. I have to volume rocker restart every few calls. Not sure of the culprit.

Z10STL100-3/10.2.1.1925

Funny enough, my proximity sensor hasn't worked reliably since February 2013 until the update to 10.2.1.1925! Now it's great.

Rogers, Ontario.