1. Karl Kessel's Avatar
    I've had my z10 for over a year and it was great... until 3 days ago. I couldn't unlock the phone (even with powerdown and up and removing the battery). I could back up and then restored factory settings. I was working fine... but I couldn't update the OS... so I just reloaded my data only for it to start acting up again. Now I have trouble clicking on anything. When I can I can't scroll down, but I can swipe left and right.... No idea what to do, I'm not tech savvy... I went to a Rogers store and they basically told I'm was out of luck... any ideas? how do I save my phone? I may end up going to the dark side and getting an iphone...
    08-25-14 08:06 PM
  2. jaydee5799's Avatar
    OK so now why can't you update the OS? Download the OS and plug into your PC and load it up.
    08-25-14 08:18 PM

Similar Threads

  1. Some Help Getting Unlocking codes for Z10?
    By potatoguy in forum General Carrier Discussion
    Replies: 6
    Last Post: 10-04-14, 06:02 PM
  2. BlackBerry Z10 Battery Bundle.
    By Aljean Thein in forum Buy, Sell, Trade - Sold / Archived
    Replies: 35
    Last Post: 09-13-14, 06:05 PM
  3. I too got to play with a passport!
    By campbecw in forum BlackBerry Passport
    Replies: 21
    Last Post: 09-02-14, 11:29 AM
  4. Z10 issues
    By Ezeh Victor in forum BlackBerry Z10
    Replies: 2
    Last Post: 08-25-14, 10:51 PM
  5. Z10 After battery change storage goes from 8 GB to 15.7 GB then freezes
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-25-14, 02:39 PM
LINK TO POST COPIED TO CLIPBOARD