1. blackberriquero's Avatar
    So here it goes:
    When i turn on my Z10 it starts overheating and it drains my battery, 10 min later it stops overheating but when its overheating it drains my battery a lot!
    Any suggestion?
    Thanks in advance


    Postes via my Z10 stl100-1 leak 10.2.0.1791
    11-21-13 05:49 PM
  2. photoman355's Avatar
    Back up your phone with BlackBerry Link then do a system wipe / factory reset. Update your software to the latest release and restore your backup data. See if that cures your problem.

    If that doesn't work it's more likely a problem with the phone hardware itself. If it's heating up you could also try replacing the battery after testing it's not a software problem as above.

    Posted via CB10
    11-21-13 07:03 PM
  3. blackberriquero's Avatar
    Back up your phone with BlackBerry Link then do a system wipe / factory reset. Update your software to the latest release and restore your backup data. See if that cures your problem.

    If that doesn't work it's more likely a problem with the phone hardware itself. If it's heating up you could also try replacing the battery after testing it's not a software problem as above.

    Posted via CB10
    Thanks man i don't know if i will have the **** and time for wiping but thanks anyway

    Postes via my Z10 stl100-1 leak 10.2.0.1791
    11-21-13 07:51 PM
  4. FF22's Avatar
    Have you sideloaded any Android apps? Did you recently upgrade the OS and maybe the phone is downloading a bunch of older email which takes time and power?
    11-21-13 07:54 PM
  5. vgorous's Avatar
    I think your z10 is trying to settle itself. Make sure you are on wifi and keep your phone plugged for a day.

    Posted via CB10
    11-21-13 07:55 PM
  6. blackberriquero's Avatar
    Have you sideloaded any Android apps? Did you recently upgrade the OS and maybe the phone is downloading a bunch of older email which takes time and power?
    Yes i have sideload a runtime, candy crush, temple run 2 and more games. And no u have not update the os

    Postes via my Z10 stl100-1 leak 10.2.0.1791
    11-22-13 06:15 AM
  7. stabstabdie's Avatar
    Wiping is easy. Don't be afraid
    11-22-13 08:27 AM
  8. blackberriquero's Avatar
    How do i wipe it?

    Postes via my Z10 stl100-1 leak 10.2.0.1791
    11-22-13 02:19 PM
  9. jason18's Avatar
    Settings > security and privacy > security wipe

    Posted via CB10
    11-22-13 02:23 PM
  10. blackberriquero's Avatar
    Settings > security and privacy > security wipe

    Posted via CB10
    Thank you!

    Postes via my Z10 stl100-1 leak 10.2.0.1791
    11-22-13 02:36 PM

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