1. Roweazie's Avatar
    Any suggestion to fix my issue will be greatly appreciated.

    I am using Window XP, & windows firewall is off.

    I'm trying to backup my device but the BlackBerry Link doesn't recognize my BlackBerry Z10. I keep getting the Yellow Exclamation Point icon. Under My Computer, I no longer see the BlackBerry external hard drive to drag and drop music, picture, etc...

    I tried troubleshooting it by uninstall and reinstalling BlackBerry Link, delete BlackBerry Device Manager software and Scanned for Hardware Changes, and still doesn't recognize my Z10.
    07-22-13 02:30 PM
  2. capcom303's Avatar
    Link will see and play with my Z10 but I have NEVER been able to backup my Z with link
    07-22-13 02:34 PM
  3. Roweazie's Avatar
    Link will see and play with my Z10 but I have NEVER been able to backup my Z with link
    it work on me before but idk what happen since 6/17 (the last time backup).
    07-22-13 02:54 PM
  4. nuffznuff's Avatar


    What does this mean? More importantly, can it be fixed?
    Attached Thumbnails Please Help on Blackberry Link doesn't recognize my Z10-blackberry-link-error.bmp  
    07-29-13 02:54 PM

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