1. anon(5303883)'s Avatar
    Hi everybody and a happy new year.
    After hearing me talking about it a friend of mine made himself a present and have got a BlackBerry Z10. It's a STL100-2 model with the last official build of BB10 on it.
    Everything works just fine besides he cannot let the default "Pictures" app start.
    Any suggestion?
    Thank you.
    01-05-14 04:56 AM
  2. qbnkelt's Avatar
    Hi everybody and a happy new year.
    After hearing me talking about it a friend of mine made himself a present and have got a BlackBerry Z10. It's a STL100-2 model with the last official build of BB10 on it.
    Everything works just fine besides he cannot let the default "Pictures" app start.
    Any suggestion?
    Thank you.
    Hi and welcome to Crackberry.

    You say he's got the last official OS....do you know if it's the last "official" from his carrier? Some may be quite old and there have been many updates.

    Two suggestions is to find out what OS he's on and upgrade it, it may be an old one as I said that would have fixes.

    Failing a resolution with that, I would return the device.
    01-05-14 08:25 AM
  3. anon(5303883)'s Avatar
    Hi, thank you for your answer.
    I'm sure the update has nothing to do with carrier. Device comes from Italy and it is using a dutch network right now.
    I'll post the OS version later, when i can see that.
    01-05-14 08:46 AM
  4. crackbb10's Avatar
    It should work normally. Try to restart the phone by holding both volume buttons until the phone reboots. If the problem persists, you can try and reload the OS. There's probably a bug of some sorts.

    Z on Channels
    01-05-14 08:54 AM
  5. anon(5303883)'s Avatar
    The OS version is: 10.2.0.429

    I'm going to try a reboot.

    Thanks
    01-05-14 09:33 AM
  6. RedFoxOne's Avatar
    Just to be clear:
    1. Can he open and view the pictures from the File Manager?
    2. Can he open the video app and watch videos? Also watching videos from website / youtube?
    3. Can the camera be started?
    01-05-14 09:43 AM
  7. anon(5303883)'s Avatar
    Everything works besides the "Pictures" app.
    Tried a reboot. Nothing changed.
    01-05-14 10:16 AM
  8. crackbb10's Avatar
    Everything works besides the "Pictures" app.
    Tried a reboot. Nothing changed.
    Try to reload the OS.. It should get rid of the problem.

    Z on Channels
    01-05-14 10:42 AM
  9. FF22's Avatar
    There are different reboots

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black, keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    01-05-14 10:51 AM
  10. anon(5303883)'s Avatar
    Sorry about that.. but i have not idea how to reload the os..
    Going to try a reboot again.
    01-05-14 10:59 AM
  11. anon(5303883)'s Avatar
    Does actually reload will cancel everything it's on the phone? I mean, is it just like resetting to factory status?
    01-05-14 11:22 AM
  12. PatrickMJS's Avatar
    Rebooting won't cause you to lose anything.

    But reloading the operating system will usually wipe everything off the phone. So, before "reloading", always run a full backup using BlackBerry Link. Then do a restore after. That's what I did with 10.2.1.1925 and it worked really well. I only lost my bbm chats and if that would be a problem for you, there is an easy way to fix that.

    Posted via CB10
    FF22 likes this.
    01-05-14 11:45 AM

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