11-18-13 09:21 AM
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  1. jasonlobo's Avatar
    jasonlobo
    My Z10 suddenly started shutting down when my battery was around 30%.. the only way it would come on is when I charged it...next day the phone shutdown at 48%...don't know what to do..

    Tried removing the battery for an few hours, put it back..bayyery drained quite a bit, charged it, but still the issue persists...

    Any suggestions???

    Posted via CB10
    11-17-13 11:10 PM
  2. jasonlobo's Avatar
    jasonlobo
    By the way, I am running official 10.2 update...

    Posted via CB10
    11-17-13 11:10 PM
  3. mikepro360's Avatar
    mikepro360
    Even I had the same issue after update....they say it's hardware issue...I got my phone replaced from blackberry.

    Posted via CB10
    11-17-13 11:20 PM
  4. badguy272's Avatar
    badguy272
    It's the battery..had the same problem months ago..never had since replacing the battery.

    Posted via CB10
    11-18-13 12:42 AM
  5. deslyh's Avatar
    deslyh
    Originally Posted by jasonlobo
    My Z10 suddenly started shutting down when my battery was around 30%.. the only way it would come on is when I charged it...next day the phone shutdown at 48%...don't know what to do..

    Tried removing the battery for an few hours, put it back..bayyery drained quite a bit, charged it, but still the issue persists...

    Any suggestions???

    Posted via CB10
    What's ur model? Stl-1? If, is a well known issue.

    Posted via CB10
    11-18-13 12:48 AM
  6. deslyh's Avatar
    deslyh
    Posted via CB10
    Last edited by deslyh; 11-18-13 at 01:48 AM.
    11-18-13 12:50 AM
  7. jasonlobo's Avatar
    jasonlobo
    Indeed it is a STL-100 model...everything was fine until this issue...

    Posted via CB10
    11-18-13 01:34 AM
  8. deslyh's Avatar
    deslyh
    Originally Posted by jasonlobo
    Indeed it is a STL-100 model...everything was fine until this issue...

    Posted via CB10
    STL100-1, STL100-2, STL100-3 or STL100-4?
    If STL 100-1 is a well known issue..

    Posted via CB10
    11-18-13 01:50 AM
  9. jasonlobo's Avatar
    jasonlobo
    Yes I meant STL100-1 model..

    Posted via CB10
    11-18-13 02:01 AM
  10. deslyh's Avatar
    deslyh
    [QUOTE=jasonlobo;9565880]Yes I meant STL100-1 model..

    try this method

    1.) Run Battery until it shuts down.
    2.) Take out battery
    3.) Leave Battery out for about an hour.
    4.) Fit Battery and power cable with charge head without plugging it in.
    5.) Hold power button on phone for couple of minutes.
    6.) Plug Into power outlet and let phone switch on. Once on Check battery %.
    7.)remove once full.
    11-18-13 04:37 AM
  11. AVidal23's Avatar
    AVidal23
    Pull the battery out and from that moment onwards try using the official recharger only. To me it worked
    11-18-13 08:40 AM
  12. Benjamin_NYC's Avatar
    Benjamin_NYC
    [QUOTE=deslyh;9566192]
    Originally Posted by jasonlobo
    4.) Fit Battery and power cable with charge head without plugging it in.
    Sorry, what?
    11-18-13 08:55 AM
  13. MobileMadness002's Avatar
    MobileMadness002
    [QUOTE=Benjamin_NYC;9567169]
    Originally Posted by deslyh

    Sorry, what?
    Insert the dead battery and the power cable into the BlackBerry. Make sure the power cable is NOT plugged into power source. Seems pretty clear to me.
    11-18-13 09:09 AM
  14. Thesmartmale's Avatar
    Thesmartmale
    This is a well-known issue with Stl-1

    Please join and discuss in this thread

    http://forums.crackberry.com/showthread.php?t=873604

    Posted via CB10
    11-18-13 09:21 AM
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