1. j911kr's Avatar
    I bought my unlocked Z10 around 3 months ago and everything was working fine. Extremely happy with it. But now suddenly the battery fails and the phone dies only a matter of minutes after the 20% battery popup. Last time I remember it would comfortably go to the last 5-6 %, complete with the LED light blinking to tell me that the battery is low. But now it just switches off at 17-16%. Any thoughts on why this is happening?

    Posted via CB10
    12-25-13 11:11 PM
  2. Keyserlingk's Avatar
    This happened with me ever since the new OS update the battery drains a lot faster, it stopped happening to me after I let it charge to full battery from the moment it died, so maybe when it dies plug it in and leave it over night while you sleep without touching it, not sure if this helps but it stopped happening for me after this.

    Posted via CB10
    12-26-13 12:12 AM
  3. Suraj Jadhav's Avatar
    It is a manufacturing defect. Get a replacement from BlackBerry if under warranty. I got a replacement and it was working fine - 98%. That means it charges until 98% and switches of at 5%. Better than switching off at 27%.

    Now I have another brand new Z10 which also gets charged till 98% only. So I have faced this problem with 3 Z10 STL100-1 models.
    12-26-13 01:08 AM
  4. Arunv's Avatar
    Hi I have been facing this problem since yesterday.. it just switches off at around 30 percent. Need a solution... pls help

    Posted via CB10
    12-26-13 01:30 AM
  5. j911kr's Avatar
    My phone charges till 100%. So that's not an issue. But switching off at 20% is.

    Will go to Blackberry to talk about this problem. Let's see...

    Posted via CB10
    12-26-13 10:33 AM
  6. Arunv's Avatar
    Mine does charge to 100 % as wel

    Posted via CB10
    12-26-13 11:37 AM
  7. jdr1000's Avatar
    Do a battery reset, it's in the forums. Something similar to plugging the phone taking battery out, re installing battery.

    It has something to do with phone not presenting battery level correctly.

    Do a search,it is mentioned in many threads.

    Posted via CB10
    12-26-13 01:48 PM
  8. Suraj Jadhav's Avatar
    Mine does charge to 100 % as wel

    Posted via CB10
    Report it to BlackBerry Expert Centre and ask for replacement. This is hardware defect. This is what I did for my first Z10 and got a replacement. The replacement never shuts down upon long press of power button - just kept on going in reboot.

    My second Z10 charges only till 98%. But this one is better than previous two (Original & replacement)
    12-26-13 02:00 PM
  9. Crabamer's Avatar
    For everyone with battery problem, drain the battery and remove it for couple of hours then with battery out push power button for couple of minutes then put battery and charge it while phone is powered off. If the phone turns on, just turn it off and charge battery for couple of hours after green light shows up.
    Let me know how it goes after that.

    Posted via CB10
    12-26-13 03:46 PM
  10. Arunv's Avatar
    My phone was working fine.. i am facing this issue only from two days.. earlier it used come till red line and then the phone switches off.. now it gets switched off at 30 percent. I am running well that's the latest available for us in india.. will a factory reset work..?? I could give it a try and i use STL 100 1.. i tried holding the power button till it became blank and till the coloured logo appeared

    Posted via CB10
    12-26-13 08:47 PM

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