I had this working until I changed my password on Outlook.com, then I was in a world of frustration.
It seems Microsoft has changed their authentication process and I could no longer use the same password I would normally enter on the web page.
Here's their note:
Some apps and devices (such as Xbox 360, Windows Phone 8 (or earlier), or mail apps on your other devices) don't support security codes for two-step verification. In these cases, you need to create an app password to sign in.
As best as I can recall - I didn't make notes while doing this - here are the steps I followed to get this working;
On computer
- Log into Outlook.com account
- Click on my name (top right), then select
Account settings from drop-down list
- Click
Security info on the list on the left side of page
- Follow the steps to
Turn on two-step verification
- Under the
App passwords section, click
Create a new app password
A new page should be displayed with a 16 character generated password - all bold and lowercase - this is the password you will enter on the BlackBerry below.
On Z10
Select
Settings =>
Accounts =>
Add Account
Select
Advanced =>
Microsoft Exchange ActiveSync - Description: <your choice>
- Domain: <leave empty>
- Username: Your email address
- Email address: Your email address
- Password: Your Password <== Here's the trick - use the 16 character generated password from the Outlook.com website above; *not* the password you use to login to Outlook.com.
- Server address: s.outlook.com
- Port: <accept default 443>
- Use SSL: <accept default On>
Hope this helps.