12-13-13 10:07 PM
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  1. iamnicodj's Avatar
    iamnicodj
    Hi guys, after using my z10 for almost 8mons and a half my sounds suddenly disappeared, then I looked for a solution how to get it back and luckily it worked. Then it goes no sounds again then I do the process again. My question is it is a hardware problem?

    Posted via CB10
    12-13-13 05:55 PM
  2. FF22's Avatar
    FF22
    Ambassador
    Well, what PROCESS fixes it temporarily? Pressing or pushing on some part or area of the phone probably means it is hardware and if you are the original purchaser, it should be covered by warranty.
    12-13-13 06:23 PM
  3. wildbanger's Avatar
    wildbanger
    It could be. Did you lost the sound for the first and second time in the same time?

    BBM Channel C000FA856 | Z10STL100-3/10.2.1.1055
    12-13-13 06:23 PM
  4. iamnicodj's Avatar
    iamnicodj
    Originally Posted by F2
    Well, what PROCESS fixes it temporarily? Pressing or pushing on some part or area of the phone probably means it is hardware and if you are the original purchaser, it should be covered by warranty.
    - they said they will change my phone if it is a hardware problem, but it worked again, are they still gonna change it?

    Posted via CB10
    12-13-13 06:32 PM
  5. iamnicodj's Avatar
    iamnicodj
    Originally Posted by wildbanger
    It could be. Did you lost the sound for the first and second time in the same time?

    BBM Channel C000FA856 | Z10STL100-3/10.2.1.1055
    -- yes yesterday twice then today once..

    Posted via CB10
    12-13-13 06:33 PM
  6. FF22's Avatar
    FF22
    Ambassador
    Generally, if you have informed them of a hardware problem, then if it reoccurs, they will have it on record and still replace the phone.
    12-13-13 10:07 PM
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