1. junehylau's Avatar
    Hi, I just got a new Blackberry z10 and it was working fine yesterday. I could youtube, alarm was ringing..

    This morning, I noticed that there was no sound coming from my phone. Not even the alarm. All my volumes are up, and notification set as normal.

    Am running on OS 10.1.0.273. Have done a restart, hard reset, and battery pull. Bluetooth is off...still no sound.

    Help!
    06-29-13 09:54 PM
  2. Kris Simundson's Avatar
    Have you recently downloaded a app or installed a sideloaded app that may be the cause of this?

    Posted via my Q10 SQN100-1
    06-29-13 09:58 PM
  3. junehylau's Avatar
    Nope. I did considered the app issue. Uninstalled all the apps I downloaded. But no help there either.
    06-29-13 10:20 PM
  4. bladedanc3's Avatar
    I experience this before, I believe it's hardware problem. Though in my case I just hit near somewhere the BlackBerry logo is (not too hard of course, you don't want to risk damaging it) and surprisingly the sound is back till now =))
    06-29-13 10:47 PM
  5. zoplex's Avatar
    I found out that if I turn off WiFi and reboot the Blackberry Z10 the alarm sound comes back. I turn the wifi back on - it goes away; turning it off at that point is not enough - requires reboot to bring the sound back on.
    02-04-14 10:50 AM
  6. annon91221's Avatar
    If you have Sayit installed and updated it, that could be the problem.... that's what happened to me..

    Posted via CB10
    02-04-14 11:01 AM

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