1. JDK011's Avatar
    After installing the new update from Verizon, I no longer have sound. I only have sound through headphones.

    Is anyone experiencing this problem?

    Is there anything I can try to get my sound back?

    No Sound After Recent Update-img_20140318_223855.png

    Posted via CB10
    03-18-14 10:42 PM
  2. howarmat's Avatar
    have you done hard reset yet?
    03-18-14 10:50 PM
  3. cloudberry's Avatar
    try battery pull
    03-18-14 10:51 PM
  4. JDK011's Avatar
    How do I perform a hard reset?

    No luck with the battery pull.

    Posted via CB10
    03-18-14 10:54 PM
  5. cloudberry's Avatar
    it's a same thing...hard reset and battery pull....
    03-18-14 10:55 PM
  6. bobshine's Avatar
    Reset your phone. I already started a thread with this... the phone seems to be sometime stuck in headset mode. seems to mostly happen when you pull headphone while music is running. But its sort of random

    Posted via CB10
    03-18-14 11:03 PM
  7. JDK011's Avatar
    How do you properly reset phone?

    Posted via CB10
    03-18-14 11:05 PM
  8. FF22's Avatar
    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above

    A battery pull is not recommended for bb10 devices except if all else fails.

    Also, grab the free Blackberry Virtual Expert in BBworld and run the tests.
    03-18-14 11:57 PM

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