1. hsk's Avatar
    It started happening about a month ago - if I happen to be looking at the screen I can see the call coming in, but it doesn't ring. I have my notifications on "phone calls only" with a custom ring tone that has always worked. When this happens, if I restart the phone it will ring. Until the next time, it can be a few hours or several days later. Has anyone else experienced this? This is my locked -to-Telus Z10. My unlocked Rogers phone has never had this problem. I've missed a few calls because of this, it's really annoying. Any ideas would be appreciated.
    08-21-14 01:39 PM
  2. DementedJohn's Avatar
    what OS are you running?
    08-21-14 01:57 PM
  3. Slash82's Avatar
    Try that:
    Settings -> Notifications

    Check if your Audio is turned on.

    Had the same problem and it was just switched off. Don't know how this happened.

    Posted via CB10
    08-21-14 02:01 PM
  4. der_mit's Avatar
    Also, try reloading the custom ringtone onto the device ringtone folder,

    The path to the ringtone that doesn't work may have changed

    Posted via CB10
    08-21-14 04:08 PM
  5. murray55's Avatar
    Yes this happened to me a while ago. For some reason the custom ringtone wouldn't play, either by the phone app or the music player app. Just upload the ringtone again to your phone's memory like der_mit suggested, and re-select it in your notification settings. That's what fixed it for me.
    08-22-14 02:48 PM

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