1. kakachoudhry's Avatar
    Hi guys,

    I have a limited edition Z10 with a Fido SIM. Phone and text works fine but no data. The data works fine on my HTC using the same SIM. The OS is updated to The mobile settings show it is connected to Fido 4G. See attached screen shots. Any help is appreciated.


    Posted via CB10
    Attached Thumbnails No data on Limited Z10 on Fido Network-img_00000006.jpg   No data on Limited Z10 on Fido Network-img_00000007.jpg  
    04-15-13 09:33 PM
  2. Bla1ze's Avatar
    Best to call Fido and make sure everything is fine with the account. If they're not capturing the device IMEI automatically, it can sometimes mess with the systems. In which case, it may need to be manually added and only a rep can do that.

    Even more so possibly the cause here, as it's not a retail device and the device information never would have been sent to them. Had the same issue on Rogers, except I couldn't get any LTE. Rep added the right IMEI, updated the system, boom... was good to go.
    04-15-13 09:46 PM
  3. twstd.reality's Avatar
    ^^ what he said. Also, is it an Fido LTE sim?

    Posted via CB10
    04-15-13 10:19 PM
  4. kakachoudhry's Avatar
    No, it is a regular micro SIM, not an LTE micro SIM.

    Posted via CB10
    04-15-13 10:34 PM
  5. twstd.reality's Avatar
    That might explain it. It's trying to access the ltemobile.apn, which your sim doesn't support. If I remember correctly, to access Fido hspa it needs the Fido-core-appl1.apn

    Any other way you need to call fido and pick up a new sim.

    Posted via CB10
    04-15-13 11:18 PM
  6. kakachoudhry's Avatar
    Anyway to change the APN. Seems greyed out?

    Posted via CB10
    04-15-13 11:44 PM
  7. BB30000's Avatar
    Switch to WIND already... seriously, if you live within the wind zone it'll be well worth it . $30, $40 unlimited everything plans...also IMO we need more options than the ****ty big 3 give us! $80+ a month f that noise. Love having everything unlimited data, unlimited calling in North America...on my Z10 its a simple decision.

    Posted via CB10
    04-15-13 11:56 PM
  8. R Field's Avatar
    No, it is a regular micro SIM, not an LTE micro SIM.

    Posted via CB10
    What?! Yes you need a LTE microsim. I had to pick one up I have a Z10 on Fido.
    04-16-13 03:41 AM
  9. twstd.reality's Avatar
    Anyway to change the APN. Seems greyed out?

    Posted via CB10
    Sorry can't help you with that. I remember reading on here some members still had it greyed out even when they unlocked theirs. I'd say do a search on here.

    Posted via CB10
    04-16-13 10:35 AM
  10. alb010's Avatar
    Just try if a new update is available. It can solve APN greyed issue.
    04-16-13 11:06 AM
  11. kakachoudhry's Avatar
    Called Fido. They had to allow BlackBerry on the account.

    Posted via CB10
    04-16-13 06:14 PM
  12. crohns's Avatar
    That usually is the case. I had the same problem on my 9900 when i switched from an iphone. It would receive data until they flicked a switch that allowed data on the BB.
    04-16-13 06:18 PM

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