[Karabo26]

Hey everyone,

I have an annoying problem with my z10. I can't seem to switch my phone off, when I press and hold the off button the countdown screen doesn't appear and as a result the phone just restarts. I tried rebooting the device by removing the battery but that hasn't worked.

I figure it's a software problem and have thought of reinstalling the OS but wanted an opinion from someone with a bit more knowledge than I.

Any assistance would be appreciated.
Thanks, Karabo.

Posted via CB10

[kbz1960]

I don't have one but what happens when you press the button for 3 seconds and let go?

[Rickster1]

Just to check, are you pressing the lock button on top of the Z10? Are you holding it down? You must press and hold the lock button to activate the countdown screen. Sorry to sound pedantic but just making sure exactly what you are doing Cheers!

[TimJohnSmith]

Hold the button down for about 10 seconds. I find if it is only held for 3 seconds it doesn't do any thing.

Posted via CB10 on my Z10

[Samuel Li]

I had the same problem on my Q10. Has your problem fixed yet? I've reinstalled the OS, but it's still the same...
Looking forward to your reply. Thanks!

[Samuel Li]

Can you please kindly let me know how you've dealt with the problem please. It seems like we are the only one who had this problem. :'(