1. modder1's Avatar
    can anyone help me with this issue, I cannot get bbm or blackberry protect to work on my z10.
    I get the app store no problem, but it seems the rest of the blackberry services are not working.
    Any ideas is much appreicated.
    thanks in advance
    10-21-13 02:05 PM
  2. bobsgolf's Avatar
    do you have a blackberry data plan ?
    do you have the 4 wee dots in the shape of a square/diamond on the top right corner of your screen beside the signal icon ( this indicates you are connected to blackberry for BBM )
    these phones will work without a blackberry data plan, but their will be some items that wont work, like BBM
    10-21-13 02:19 PM
  3. curvezzz's Avatar
    Need more info, what exactly is not working what OS are u on etc.

    AT&T Z10
    10-21-13 02:19 PM
  4. bobsgolf's Avatar
    no BBM or BB Protect-img_00000490.png

    You will see the blackberry square beside the signal strength icon .
    Hope this helps

    Bob's mobile
    10-21-13 02:23 PM
  5. modder1's Avatar
    I do have a data plan, but do not see the blackberry square .I can connect to app world, and I can browse the web, both on cellular data and wifi.
    stl100-3 software release
    10-21-13 02:41 PM
  6. curvezzz's Avatar
    Have u rebooted? Sometimes connection is lost

    AT&T Z10
    10-21-13 03:01 PM
  7. bobsgolf's Avatar
    Has it ever been working?
    Do you have a blackberry id?
    To re boot your phone hold the both up and down volume buttons together, you will here the phone take a screen shot, keep your fingers on the buttons then the phone will start to shut down, you can release the buttons and phone will re boot.

    Bob's mobile
    10-21-13 03:19 PM
  8. modder1's Avatar
    I rebooted, reloaded the os, updated the os. It never worked as far as I can tell, I did get the phone used.
    thanks everyone for trying to help me!
    best regards,
    10-21-13 03:23 PM
  9. modder1's Avatar
    does anyone know if bbm and blackberry protect are services that may be barred from a phone? I do have access to app world. I just want to say again that I did get this phone used, so I am only left to question the legitimacy of the device at this point.
    anyone can help would be much appreciated!
    10-23-13 03:31 PM
  10. Big-H's Avatar
    I had this same thing happen to my wife's z10 right after loading (l)OS. My z10 worked like a champ, but her Protect and BBM stopped after restoring her info. Tried doing it without the settings and still no joy. Please let me know if you find a fix for this. No BBM with my honey is a drag. Texting just isn't the same.
    12-17-13 03:00 PM
  11. Jay Mart's Avatar
    Mine also

    Posted via CB10
    12-18-13 02:40 AM
  12. Jay Mart's Avatar
    I ran an autoloader , maybe that may be the same case for you

    Posted via CB10
    12-18-13 02:42 AM

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