[mburks38]

My Z10 will not make a sound...not even a peep. No audio of any kind. I've checked the main volume under system settings and powered off/on.
Any suggestions?

Posted via CB10

[Carl Estes]

Could it be "muted"?

Don't have a Z10, yet, waiting for Bridge to be fixed.

c

[mburks38]

No, not muted. I can't even hear sample ring tones.

Posted via CB10

[mburks38]

My speaker phone doesn't work either. This sucks.

Posted via CB10

[Zathis]

Rather than doing a power off/on, do an actual battery break on the device (leave the phone turned on, pull the battery, wait about 10 seconds, replace the battery and restart) This has fixed the issue on every Z10 I have run across with this issue.

[mburks38]

I hear battery pulls aren't good. I appreciate your advice, but can I trust this method won't damage the phone further?

Posted via CB10

[nico2004]

I hear battery pulls aren't good. I appreciate your advice, but can I trust this method won't damage the phone further?

Posted via CB10

Don't know who told u that,but that is a bunch of crop ,do what was suggested and it will work.


BlackBerry Z10, powerful tool indeed.

[mburks38]

I did what was suggested and it didn't work.

Posted via CB10

[nico2004]

I did what was suggested and it didn't work.

Posted via CB10

Sorry but I gotta ask is your Volume up all the way ?


BlackBerry Z10, powerful tool indeed.

[93Aero]

Do you have BlackBerry Virtual Expert on your phone. If not it won't hurt to download from BBWORLD maybe that can help you out.

Although I'm not sure when and if it finds a problem what it will do to fix it.
When I use it my phone pass all the test.

Posted via CB10

[mburks38]

Yes, my volume is all the way up. You treat me as if I'm an iPhone user!

Posted via CB10

[mburks38]

Do you have BlackBerry Virtual Expect on your phone. If not it won't hurt to download from BBWORLD make that can help you out.

Although I'm not sure when and if it finds a problem what it will do to fix it.
When I it my phone pass all the test.

Posted via CB10

Thanks. I'll check it out.

Posted via CB10

[93Aero]

Thanks. I'll check it out.

Posted via CB10

Oh here's the link.
http://appworld.blackberry.com/webst...ntent/27226887


Posted via CB10

[mburks38]

The BlackBerry Virtual Expect confirmed my loudspeaker isn't working, but didn't give me a resolution. What do I do now?

Posted via CB10

[burnabyzo]

Did you just recently use your headphones or plug it into a portable speaker? This happened to me one time when i plugged my Z 10 into a speaker dock. I think i fixed it by rebooting my phone. Maybe if you check the help forums you might dig something up. Good luck

[trsbbs]

Rather than doing a power off/on, do an actual battery break on the device (leave the phone turned on, pull the battery, wait about 10 seconds, replace the battery and restart) This has fixed the issue on every Z10 I have run across with this issue.

Bad advice. Good for Legacy phones. Bad for BB10.

Turn it off. Pull the battery.

Posted via a Verizon Z10. 10.2.0.1443

[mburks38]

No, but I just plugged in headphones and the audio worked, but as soon as I unplugged them the audio stopped. Thanks for the suggestions.

Posted via CB10

[93Aero]

From these post I see the issue doesn't only affect you. Found this.
http://forums.crackberry.com/general...locked-770573/

Posted via CB10

[mburks38]

Their issues seem to have been tied to bluetooth or use of earphones and I don't use either of those on the Z10. I did check the bluetooth and it was turned off. I've tried every suggestion with no positive results. I guess I'll wait for the next update. I love this phone but geez....thanks for your help.

Posted via CB10

[93Aero]

Hey, sorry to keep hitting your thread I know you must have it subscribed. But my OCD is getting the better of me trying to figure this out.

I've scoured the interwebs and have seen this 'fix' a few times. I copied and pasted it below.
Now I'm going to watch Dexter & Boardwalk Empire that I missed Sunday.

"I had the problem once and it was an easy fix. All you do is plug in your headset/headphones, call a telephone number (e.g., your voicemail) and when connected, tap the "mute" icon. Unplug your headset/phones and I bet the speaker starts working. Hope this helps! Let me know if it does. By the way, it hasn't happen to me again...a one time deal."


Posted via CB10

[93Aero]

Ever get it fixed, find the cause.

Posted via CB10

[mburks38]

Nope. I just tried the last tip you sent me and no luck. You may continue your ocd on my thread . I need all the help I can get.

Posted via CB10

[mburks38]

Ever get it fixed, find the cause.

Posted via CB10

I finally got my sound back baby! It was an easy fix and one I thought I had already tried. I took my notifications off of vibrate and switched to normal and then back to vibrate. Problem solved. Thanks again for all your help.

Posted via CB10

[93Aero]

I finally got my sound back baby! It was an easy fix and one I thought I had already tried. I took my notifications off of vibrate and switched to normal and then back to vibrate. Problem solved. Thanks again for all your help.

Posted via CB10

Awesome! Glad to HEAR it's working.


Posted via CB10

[mburks38]

I'm having this problem again. It seems as if you tube videos are having turning my external speakers off and I can't get them to turn back on. Anyone else experiencing this?

Posted via CB10