1. oqpq's Avatar
    I just got my new phone two days ago and while it was rebooting after the update I noticed two white pixels on the black loading screen. To anyone who had the same experience: does it get worse? It doesn't bother me now but I know defective screens get the problem to spread over time. I wonder if I should return it now or wait to see what happens.

    Great phone by the way!

    Posted via CB10
    12-08-13 03:28 PM
  2. PFman's Avatar
    No "great" phone has dead pixels, return for another.

    Sent from my Nexus 7 using Tapatalk 4
    12-08-13 03:30 PM
  3. FF22's Avatar
    I can't recall the name but there's a BB test program (goes by initials) that can test the screen. But I'm not sure that I would accept defective pixels.
    12-08-13 03:51 PM
  4. alan510's Avatar
    The software is called BlackBerry Virtual expert. It's free to download. Test out your device with it (it has display tests) to see what might be the issue. It will check for dead pixels. Come back and let us know the results once you have run the tests. Be interested to know the results.

    Posted via CB10
    12-08-13 03:56 PM
  5. bbtino's Avatar
    I see the same two pixels but only on the loading screen. They aren't dead pixels ... or at least the in tests I have done I don't see them again.

    Posted via CB10
    12-08-13 04:13 PM
  6. adamh94's Avatar
    Funny you should mentioned this either stuck or dead pixels. I had two in a factory sealed new BlackBerry PlayBook

    Posted via CB10
    12-08-13 04:43 PM
  7. oqpq's Avatar
    Alan, they are not visible with the virtual expert but I see them on the loading screen

    Posted via CB10
    12-09-13 01:57 AM
  8. FF22's Avatar
    Alan, they are not visible with the virtual expert but I see them on the loading screen

    Posted via CB10
    That is odd. I have not looked to see if there are some 3rd party Display/lcd Tests that might tax it a bit more. Maybe the "loading screen" is a video with inherent blemishes????
    12-09-13 09:27 AM
  9. alan510's Avatar
    I agree this is very strange. It doesn't sound like it is a problem when the OS Is loaded. Perhaps send the log to BlackBerry and see if you get a reply. I guess the real issue is whether or not this is an underlying problem. As you say F2, perhaps it's a glitch in the startup video and nothing more than that.

    Posted via CB10
    12-09-13 10:31 AM

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