10-01-13 09:37 AM
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  1. Surette Viljoen's Avatar
    Surette Viljoen
    Hi Everyone,

    My phone has been acting weird since saturday All my calls that is coming through now shows as unidentified caller?? Plus my voicemail number is showing under another name although i never saved my voicemail number. Is there a virus on my phone or what is going on, how can i fix this?

    Thanks
    Surette
    vrs likes this.
    10-01-13 04:27 AM
  2. habicht's Avatar
    habicht
    Have you tried a battery pull?

    Posted via CB10
    Surette Viljoen likes this.
    10-01-13 04:28 AM
  3. Surette Viljoen's Avatar
    Surette Viljoen
    Yes i have and it is still doing that?
    10-01-13 05:39 AM
  4. yohannyphm's Avatar
    yohannyphm
    Don't do battery pull on Z10, press volume up and down at same time until turns off and hold it until the blue BlackBerry symbol start to go around then release. This will do a system check up and reboot see if it fix it

    Posted from the best mobile device Z10 10.2.0.1443
    Surette Viljoen and baspeed like this.
    10-01-13 05:47 AM
  5. Surette Viljoen's Avatar
    Surette Viljoen
    I tried it, but it only takes pictures of my screen? Can't i press the button on the top for that?
    10-01-13 05:51 AM
  6. chiphazard's Avatar
    chiphazard
    Hold the buttons until reboot, ignore screenshot

    BlackBerry Since 2006. Z10 Rogers, Halifax NS
    Surette Viljoen likes this.
    10-01-13 05:55 AM
  7. Surette Viljoen's Avatar
    Surette Viljoen
    Ok i ignored the screenshot but i kept it in for a minute now but nothing happens?
    10-01-13 06:04 AM
  8. baspeed's Avatar
    baspeed
    Originally Posted by yohannyphm
    Don't do battery pull on Z10, press volume up and down at same time until turns off and hold it until the blue BlackBerry symbol start to go around then release. This will do a system check up and reboot see if it fix it

    Posted from the best mobile device Z10 10.2.0.1443
    Had a BlackBerry for long long time. Learn so.ething new every day lol.

    Posted via CB10
    10-01-13 06:06 AM
  9. CrackBerryEU's Avatar
    CrackBerryEU
    Originally Posted by Surette Viljoen
    Ok i ignored the screenshot but i kept it in for a minute now but nothing happens?
    It *should* happen. Try it again and make sure not to release the buttons before the Blackberry symbol shows up.
    Surette Viljoen likes this.
    10-01-13 06:08 AM
  10. Surette Viljoen's Avatar
    Surette Viljoen
    Ok i tried it, nothing is happening on my phone, it even shuts down the screen for batt saving like when your doing nothing on your phone
    10-01-13 06:15 AM
  11. Uzi's Avatar
    Uzi
    Retired Moderator
    Originally Posted by Surette Viljoen
    Ok i tried it, nothing is happening on my phone, it even shuts down the screen for batt saving like when your doing nothing on your phone
    What model? If u stl1 u cant do hard reset with volume button

    Posted via CB10
    Surette Viljoen likes this.
    10-01-13 06:18 AM
  12. guygardner73's Avatar
    guygardner73
    Trusted Member
    Ok, press and hold the power button until you see the blue BlackBerry logo.

    Z10STL100-2/10.1.0.4780 O2 UK
    Surette Viljoen likes this.
    10-01-13 06:19 AM
  13. Uzi's Avatar
    Uzi
    Retired Moderator
    Try reload the os using BlackBerry link

    Posted via CB10
    Surette Viljoen likes this.
    10-01-13 06:22 AM
  14. LordCrankypants's Avatar
    LordCrankypants
    This might be a radical notion, but have you tried contacting your carrier? Caller ID and voicemail are kind of in their ballpark.

    JB

    Posted from my brain to your screen via CBQ10
    Surette Viljoen, i_hiker and Alphax45 like this.
    10-01-13 06:22 AM
  15. Surette Viljoen's Avatar
    Surette Viljoen
    Thanks, i will try and phone my service provider again. Just wanted to make sure its not my phone itself. Thanks for all you guys help!!
    10-01-13 06:28 AM
  16. yohannyphm's Avatar
    yohannyphm
    If you're in STL 100-1 hold the bottom on to until the BlackBerry logo it does the same like the volume but without the screen shot

    Posted from the best mobile device Z10 10.2.0.1443
    10-01-13 07:03 AM
  17. Warcony's Avatar
    Warcony
    Originally Posted by Surette Viljoen
    Thanks, i will try and phone my service provider again. Just wanted to make sure its not my phone itself. Thanks for all you guys help!!
    Definitely contact your carrier! I had a similar problem a couple years ago with Telus in Canada. They somehow managed to swap my plan with someone else's, a "glitch." report your findings back to us

    Posted via CB10 on the lovely Q10!
    10-01-13 07:10 AM
  18. PaulPaul49's Avatar
    PaulPaul49
    Under warranty call first before. Drastic. Action

    Posted via CB10
    10-01-13 09:11 AM
  19. xales's Avatar
    xales
    save ur contacts on sim card and restore ur mobile ,,,
    10-01-13 09:14 AM
  20. EauRouge's Avatar
    EauRouge
    Trusted Member
    I'd think the problem is with your carrier. Call them and as if any changes have been made to your plan?
    10-01-13 09:37 AM
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