1. MDN131's Avatar
    I'm sorry if this has been asked before. I searched the forums, couldn't find anything satisfactory.

    I bought a Z10 from AT&T couple of months back and the rep assured me its an unlocked phone and i can use it with any carriers. The SIM card settings shows the phone network is locked.

    Is my Z10 Unlocked?-img_00000015.png

    I tried the AT&T unlock device portal (https://forums.crackberry.com/e?link...token=Br_lVt_A), but it says my "Currently, this device cannot be unlocked.".

    Anyone faced similar problems?

    Thank you!!
    12-05-13 12:13 PM
  2. thurask's Avatar
    Rep doesn't know what he's talking about. Your phone is locked to AT&T, or any subsidiary that uses AT&T's network.
    MDN131 likes this.
    12-05-13 12:15 PM
  3. scrannel's Avatar
    See where it says "unlock network"? Should just say "unlocked".
    MDN131 likes this.
    12-05-13 12:22 PM
  4. MDN131's Avatar
    Hmm.. thanks guys.

    I will take it to the AT&T store this weekend.
    12-05-13 12:31 PM
  5. newcollector's Avatar
    You checked the "agree" box on the policy page? You completed the information on the next page? And then they sent you a statement that your phone cannot be unlocked? The policy states that it is usually within 48 hours but can be upt to 5 days. You do meet the qualifications...bill is current, an ATT customer etc.?
    12-05-13 12:33 PM
  6. m1kr0's Avatar
    See where it says "unlock network"? Should just say "unlocked".
    This:

    Is my Z10 Unlocked?-img_00000014.png

    Posted via CB10
    12-05-13 12:41 PM
  7. MDN131's Avatar
    I got my unlock code from AT&T this morning. Thanks for all your help.
    12-13-13 03:13 PM

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