1. Beattie617's Avatar
    I previously didn't have this problem but suddenly my Z10 is not pulling in all my emails from Outlook. It does however pull in my emails from my Yahoo account. I've reset my password, shut down several times but still isn't working properly. The reason I get from the device states " my account cannot be authenticated with my service provider. Please make sure the account settings are correct." The account settiings are correct. Any suggestions?

    Also, the screen shuts down very quickly, goes black. I can easily turn it back on but it's getting annoying.

    Thanks
    12-20-13 10:57 AM
  2. sam81's Avatar
    I previously didn't have this problem but suddenly my Z10 is not pulling in all my emails from Outlook. It does however pull in my emails from my Yahoo account. I've reset my password, shut down several times but still isn't working properly. The reason I get from the device states " my account cannot be authenticated with my service provider. Please make sure the account settings are correct." The account settiings are correct. Any suggestions?

    Also, the screen shuts down very quickly, goes black. I can easily turn it back on but it's getting annoying.

    Thanks
    It could have something to do with Outlook service. My Charter accounts did a very similar thing several days ago. I couldn't even access them via a web browser until it was fixed. Can you get to them online?
    12-20-13 11:46 AM

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