1. Ronblack70's Avatar
    Hello All,

    asking for your help.
    My brothers Z10 is stuck at installing the new software showing 98 %.
    It's been like this for over 24 hours. I already tried batterypull and leaving it off for an hour, before updating again.
    I also tried updating using the internet explorer update method, but no luck.
    Would a complete wipe help with this specific issue ?

    02-22-15 04:37 AM
  2. nealjane1's Avatar
    02-22-15 04:51 AM
  3. sandora's Avatar
    Having same problem.
    please what do i do?
    02-27-15 03:47 AM
  4. azz0225's Avatar
    use autoload
    02-27-15 04:06 AM
  5. Shake99's Avatar
    Had same issue using Saschei to install the Rogers release as did not want to wake til 2016 for AT&T the following solved it

    Unencrypted the phone.
    Turned off the phone password

    Installed perfectly.

    Posted via CB10
    nealjane likes this.
    02-27-15 04:58 AM
  6. Ronblack70's Avatar
    Thanks. I will try to reinstall without device password..
    Just noticed that it is a known issue in blackberry knowledge base waiting for a solution.
    02-28-15 06:09 AM
  7. nealjane's Avatar
    ronblack - any luck??....
    02-28-15 11:42 AM
  8. Ronblack70's Avatar

    no unfortunately not.
    I guess just staying on 10.2.. for now is the only thing to do. And waiting for Blackberry knowledge base to come up wit a proper solution.
    03-05-15 03:00 AM
  9. Aza Rudee's Avatar
    same goes to me. i'm stuck at 52% then turn to 40%. Then again to 50 to 53%. it takes more than 24hours.
    i'm left the phone. pull out the battery and fix back. Start to install back 10.3. still nowhere.

    Posted via CB10
    03-06-15 10:44 AM

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