1. Thunderstrom's Avatar
    Hi there guyz,

    i have a problem with my bb z10 it is not turning on the bb protect actually i have purchase a new z30 and i handed over to my z10 to my little brother after wipe out device. The z10 was associated with the same Email ID which i have put in z30. The problem is now that the z10 is not turning on the protect feature with my brother email ID after some times i realize that the i have to remove the device from my BB protect account so i have remove the device from my account but still it is not turning on. Any help or suggestion please ?
    10-26-15 12:28 AM
  2. LoneStarRed's Avatar
    Have you done a full reset on the Z10? If you log in to your BlackBerry Protect account via will probably still see it under your Z30 ( click on Z30, should see a drop down to Z10).

    See if you can erase it by using the Protect menu.

    "I don't think that word means what you think it means."
    10-26-15 12:32 AM
  3. Thunderstrom's Avatar
    Have you done a full reset on the Z10? If you log in to your BlackBerry Protect account via will probably still see it under your Z30 ( click on Z30, should see a drop down to Z10).

    See if you can erase it by using the Protect menu.



    "I don't think that word means what you think it means."
    After complete wipe out i have handed over to him and yes i have remove the device the from my account too it is no more showing in it. only my z30 is associated now. i have a feeling that if i can remove the account from z10 and by readd will be solved this problem but how can i remove the account from z10 ?
    10-26-15 12:37 AM
  4. LoneStarRed's Avatar
    Go for Settings, scroll down, BlackBerry Protect.

    "I don't think that word means what you think it means."
    10-26-15 12:45 AM
  5. LoneStarRed's Avatar
    What do you see?

    "I don't think that word means what you think it means."
    10-26-15 12:45 AM
  6. Thunderstrom's Avatar
    Go for Settings, scroll down, BlackBerry Protect.

    "I don't think that word means what you think it means."

    Check this
    My z10 is not turning on the BB protect :/-capture.png
    10-26-15 12:56 AM
  7. LoneStarRed's Avatar
    Okay. Thanks. Is your BlackBerry ID still associated with your Z10? Not the BlackBerry Protect. Have you confirmed it?

    Look in settings.

    "I don't think that word means what you think it means."
    10-26-15 01:08 AM
  8. Thunderstrom's Avatar
    Okay. Thanks. Is your BlackBerry ID still associated with your Z10? Not the BlackBerry Protect. Have you confirmed it?

    Look in settings.

    "I don't think that word means what you think it means."
    As i mentioned i have wipe out the whole device so what is the point left ? the phone start after wipe ask provide the email to protect the phone since then it is associated with my brother email ID. One thing i like to share it is turning ON after verifying the ID but when i exit from settings and checked again,The whizzle go off again aka OFF i again turn it on the same practice verifying ID on exit the menu and recheck it off: aahh
    10-26-15 01:25 AM
  9. LoneStarRed's Avatar
    Contact BlackBerry on Twitter support.

    "I don't think that word means what you think it means."
    10-26-15 01:41 AM

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