1. nick13b's Avatar
    So my gf got a Z10 last week but in 8 days the battery only last a couple hours and the screen got so hot it burned her finger! So im worried and slightly annoyed as she is proclaiming an iphone would never do such a thing!! I am wondering if there is a way to tell if this phone is a refurbished one or not, but either way we are marching down to the phone store asap and demanding a new working Z30 that isnt a defect. Not pleased at all.

    Posted via R115-Aramis.
    07-31-14 04:24 AM
  2. scrannel's Avatar
    Show her this. Then have a pizza and relax.

    07-31-14 05:23 AM
  3. otacon's Avatar
    When a new BB10 OS is setup, it takes a few days to stabilise. During these few days, you'll notice a drop in battery life and also phone gets a bit hot due to the amount of activity i.e. syncing with email accounts, contacts etc. You should see a big improvement after a few more days.
    07-31-14 06:18 AM
  4. arlene_t's Avatar
    My experience with iPhone was the same lol. Maybe she really wants an iphone? So you should get her that?

    via Q10
    07-31-14 06:19 AM
  5. Carmels's Avatar
    OP, we need more info. Model #, OS version, loaded apps etc.

    We can't solve the equation without first knowing all the variables!

    **Look! It's Zedzilla!**
    07-31-14 07:12 AM
  6. blueyestm's Avatar
    If you can also show a screenshot of the memory usage screen so we know what's being used the most.
    07-31-14 12:04 PM
  7. joeldf's Avatar
    I agree with what's been said so far.

    High cpu usage, which will affect battery life and make the screen get mighty warm, has nothing to do with whether the phone is a refurb or not.

    Posted via CB10
    07-31-14 03:59 PM

Similar Threads

  1. What is your fav Z3 screen protector and case cover?
    By Watchman64 in forum BlackBerry Z3
    Replies: 16
    Last Post: 09-18-14, 07:30 PM
  2. Is BlackBerry Smart?
    By Anubhav Nagpal in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 08-03-14, 06:33 PM
  3. there is no Internet mail service in Torch 9800
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-03-14, 11:04 AM
  4. Is this normal??
    By zozo1980 in forum BlackBerry Z10
    Replies: 13
    Last Post: 07-31-14, 06:09 PM
  5. Signal problems in my BlackBerry z10
    By nitin kumar singh in forum Ask a Question
    Replies: 3
    Last Post: 07-31-14, 06:26 AM