1. mahmood said's Avatar
    Dear All,

    before two days I was taking some pictures through my Z10 camera and while I was taking the fifth picture my camera stop working!! when I open the camera it will show a dark screen only. Both the back and the front camera are showing the same dark screen.

    please guys what shall I do? it is a problem with the software or what?? can anyone help here. I only had the phone for 3 weeks
    04-19-13 04:11 AM
  2. jasonyip33's Avatar
    Try reloading the software first. If it doesn't work, it's probably a hardware problem.
    04-19-13 04:37 AM
  3. mahmood said's Avatar
    Try reloading the software first. If it doesn't work, it's probably a hardware problem.
    how to reload the software ? can you tell me the steps if you dont mind
    04-19-13 05:31 AM
  4. mahmood said's Avatar
    No HELP !!!!!!!!
    04-20-13 05:24 AM
  5. blel's Avatar
    Try removing your battery and leave it out for at least 10 minutes before you put it back in. I hope this helps.

    Posted via CB10
    04-20-13 08:28 AM
  6. LostOnThePianoRoll's Avatar
    You can reload the device software using bb link... there's an option that says reload device OS or something.. make sure to have a backup first!

    Posted via CB10
    04-20-13 08:46 AM
  7. sirrom_z10's Avatar
    this may be a handset version problem. i had the stl100-1 and it did the same thing, telling me the camera is in use. you need to get a new phone and if possible get the version 2 or 3.
    i had to get a white stl100-2 and its my 3rd z10 in as many weeks but im loving it ( the first two were stl100-1 black unlocked and both had software issues)

    hope this helps

    rock on Z10'ers
    04-20-13 08:54 AM
  8. mahmood said's Avatar
    Try removing your battery and leave it out for at least 10 minutes before you put it back in. I hope this helps.

    thanks, I did this,, but still the issue is not solved !
    Posted via CB10
    04-21-13 01:05 AM
  9. mahmood said's Avatar
    You can reload the device software using bb link... there's an option that says reload device OS or something.. make sure to have a backup first!

    Posted via CB10
    I reload the software and also the problem is not solved
    04-21-13 01:05 AM
  10. mahmood said's Avatar
    this may be a handset version problem. i had the stl100-1 and it did the same thing, telling me the camera is in use. you need to get a new phone and if possible get the version 2 or 3.
    i had to get a white stl100-2 and its my 3rd z10 in as many weeks but im loving it ( the first two were stl100-1 black unlocked and both had software issues)

    hope this helps

    rock on Z10'ers
    I Have the same problem exactly, is it that easy to replace to a new Z10 ? Im afraid they might say no
    04-21-13 01:06 AM

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