1. jafarpour's Avatar
    Hi,

    I bought a Z10 from someone who had won it in a contest. The phone was factory unlocked and I started using it. Now, there are some issues with the phone and I would like to see if the phone is still under warranty. There is no brand name on the phone and I have no idea where the phone is bought from. Is there any way that I can find out if my phone is under warranty by anyone?

    Cheers,

    Jafarpour
    11-13-13 11:58 AM
  2. Undbiter65's Avatar
    What issues does it have?

    "If you can't soar with the eagles then don't fly with the flock!" (BBM#18)
    11-13-13 12:34 PM
  3. skidoo68's Avatar
    I'm in same boat too.Issues with ear speaker distortion/clarity when volume turned up
    11-14-13 08:35 AM
  4. FF22's Avatar
    Usually, BB warranties only apply to the original purchaser. Even though I purchased a brand new z10 from a verizon user and it was never activated, Verizon/bb would not transfer the warranty. But they were offering their insurance open so I picked that up - of course, extra cost. I may drop it after the first year when the warranty would have normally expired.
    11-14-13 11:53 AM
  5. jafarpour's Avatar
    There is a bright spot on the screen. It is not bad. But I'm afraid it is going to get worse
    11-15-13 11:20 AM
  6. jafarpour's Avatar
    There is no carrier name on it. How can I know where the phone is originally bought from?

    thanks
    11-15-13 11:22 AM
  7. Undbiter65's Avatar
    Try going to your carrier and see if you can get it under insurance. Like the guy who posted above.

    Posted via CB10
    11-15-13 11:28 AM
  8. FF22's Avatar
    Is there a Carrier name when you REBOOT/restart it? I guess if unbranded you'd have to try going through BB but they don't generally deal directly with the public on phones. There is a Playbook support number. You might try calling that and see if they can help or provide a number

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    11-15-13 12:37 PM
  9. tommo7788's Avatar
    This is one area where blackberry fails miserably

    Posted via CB10
    11-15-13 05:14 PM
  10. CygnusX-1's Avatar
    This is one area where blackberry fails miserably

    Posted via CB10
    Why?

    Posted via CB10
    11-15-13 07:00 PM
  11. FF22's Avatar
    Why?

    Posted via CB10
    Because who does someone like the Original Poster contact for help or warranty repair or any BB repair if warranty does not apply? It is their product, they can provide some form of information or help services.
    11-15-13 07:21 PM
  12. Anonymous23400's Avatar
    I bought a new phone off of Ebay once and all they do is look up the date the phone was activated. If it was within the year they would fix it(which it was and they did). I went to my service provider to do it and no questions asked. I may of had to show them proof of my purchase but don't remember...

    Posted via CB10
    11-15-13 07:32 PM

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