[ldudiaz]

Why is my Z10 web browser not picking up the mobile version of a website page. Example if I go to citi.com on my Bold 9930 it would redirect to the mobile version of the site. I have also noticed the same thing with other websites. I prefer the mobile version instead of the full version. Is the a setting to request the mobile version?

Posted via CB10

[jackdunhill]

Make sure you have "Desktop mode" set to off, to check open the browser go to settings and check under developer

[cjcampbell]

Why is my Z10 web browser not picking up the mobile version of a website page. Example if I go to citi.com on my Bold 9930 it would redirect to the mobile version of the site. I have also noticed the same thing with other websites. I prefer the mobile version instead of the full version. Is the a setting to request the mobile version?

Posted via CB10

I can't say definitively but I believe it's because the browser is beyond that of what is typically a "mobile" browser. The site you are going to doesn't detect that it's a mobile device. Your best bet is to type in the mobile address and for frequented sites, such as your citi site, save it to your "desktop" for easy access.

[o4liberty]

Go to settings in your browser and select settings then developers tools and you can select mobile sites.

Posted via CB10

[HedoBum]

Make sure you have "Desktop mode" set to off, to check open the browser go to settings and check under developer

^This

Posted via CB10 with my BB10 Z10

[ldudiaz]

Thanks guys. Yes I have it set to desktop off. And even if I type the mobile web address it still takes me to the full site

Posted via CB10

[ralfyguy]

I have the same issue with citi.com. Now usually I prefer the full page, however on the citi.com page I prefer the mobile page because it loads faster and it is easier to make a payment. This page used to load on my 9810 and it even does on my PB. Not so on the Z10. When I copy and paste the URL from my PB to the Z10, the page just times out.

[ldudiaz]

Hopefully it would get sort out soon

Posted via CB10

[athomas917]

It's not BlackBerry's fault. Our browsers are recognized for the high end features they offer. Web site designers need to add a physical option to select the mobile version of sites. I had the same problem with nba.com .


Posted via Crackberry 17 from the year 2019

[cjcampbell]

I just searched for citibank mobile and here is the link. Came up right away without any hesitation.

http://mobile.citibank.co.in/mxweb/L...PhoneNo&app=CW

Posted via CB10

[ldudiaz]

I just searched for citibank mobile and here is the link. Came up right away without any hesitation.

http://mobile.citibank.co.in/mxweb/L...PhoneNo&app=CW

Posted via CB10

That's web address is telling me I have the wrong user id. Maybe because is not a US web address? Idk

Posted via CB10

[cjcampbell]

That's web address is telling me I have the wrong user id. Maybe because is not a US web address? Idk

Posted via CB10

I have no clue. I'm in Canada and thought I'd just google citi's mobile address. I clicked it and up it came. I don't use citi but was trying to see if I could be of any help. Too bad it didn't work......

EDIT - Turns out that was a link to India's web page. My bad... lol

[cjcampbell]

Try this.....

https://online.citibank.com/US/JRS/p...ileSmartphones

Posted via CB10

[cyblitz]

or this https://mobile.citibankonline.com/mo...dvancedLoginCB

[yvpan1]

i happened to ask this to a friend who is an IT dev and he said, that's because the user agent of the website hasn't been updated to include the BB10 browser as a mobile web-enabled browser, hence even though we've typed "m.xxxxx.com" the website still displays that as a desktop version as the user agent thinks the user (us) might have typed the website wrongly on a "desktop" browser.

but the good thing is, that shows how powerful the BB10 browser is! try loading that on the legacy device and you'll like wanna punch the screen

[SDTRMG]

After you go to a mobile version of a site your having problems with, just save the mobile page to your home screen/icons in the settings menu. Not a fix but has been a work around.

Posted via CB10

[ldudiaz]

Yea I guess I'm gonna have to wait for citi to update their site. Thank you all for the help

Posted via CB10

[HedoBum]

Oh, don't wait. Contact them and let them know what the issue is. Their webmaster should be able to rectify this problem quite quickly and easily.

Posted via CB10 with my BB10 Z10

[nicole2013]

The web developer may need to add a new user-agent tell the website to use the mobile site for the z10, it being a new os. It is most likely on the website side, not a z10 issue.

[jhimmel]

Still no luck.