- Pretty self explanatory by the title of the thread but I was wondering if anyone else has had this same issue. I use my hot spot a lot so obviously this is an inconvenience. I don't know if it's the update itself that is causing it or if it's something else but the issue started only after the update took place so that's the more logical assumption at this point.
Any feedback would be great!
Posted via CB1003-01-13 08:54 PMLike 0 - It doesn't get to that page at all. When you flip the switch to turn on the hot spot, the loading icon just keeps spinning until it says "The startup has timed out before your mobile hot spot session could begin. Please check you wireless connection and try again"
Posted via CB1003-01-13 09:17 PMLike 0 - Its working for me as well, OP may have to wipe the phone and load OS again if he can't resolve this issue, or OP you can try and reload os under update OS software in BBLINK if BBLINK still showing an update.03-01-13 09:32 PMLike 0
- As a followup, my Internet Tethering doesn't work now either. I'm gonna reload the entire OS tmrw off my laptop. Seems to be the only option at this point. I've wiped the phone and set it to factory settings about 3 times trying to fix this but its getting late now so first thing tmrw I'll be reloading. I'll let everyone know if it works later.03-03-13 02:05 AMLike 0
- Call blackberry tech support to see if they can resolve the issue and if not, then take it back to rogers or tech support may even send you another phone, but if u can get one from a Rogers store quicker then do so.
My tethering and hot spot work after update like I noted before.
Either its a phone issue or something you have installed that us causing this to occur.
Anyway call tech support and give update afterwards as I am curious about this issue too.
Posted via CB10, BB10, Z1003-03-13 09:14 PMLike 0 -
- So after a lengthy few hrs of back and forth calling from Rogers to BlackBerry and then Rogers Customer Care again, a manager at Rogers is working on my issue to try and resolve it. Will find out in an hour when she calls me back.
In a nutshell, what apparently seems to be the problem is that in order to use Tethering, you have to have a minimum of 1gb of data in order for Rogers to enable it on the phone - which makes NO SENSE because Tethering and Hotspot have been working fine for me since 9900 days and for the entire month that I've had the Z10. Given I have only 500mb of data, I can see why such a policy is messing it up BUT how was I able to use the Hotspot in the first place when I've had this plan for years now. Its a retention plan so I can't even just upgrade it just like that without losing out on a whole bunch of features and being forced to pay an additional $20-25 atleast. Makes zero sense to do that. Hopefully this manager is able to rectify this from her end and help me out.
Will update this thread when I get more info.03-04-13 01:44 PMLike 0 - So after a lengthy few hrs of back and forth calling from Rogers to BlackBerry and then Rogers Customer Care again, a manager at Rogers is working on my issue to try and resolve it. Will find out in an hour when she calls me back.
In a nutshell, what apparently seems to be the problem is that in order to use Tethering, you have to have a minimum of 1gb of data in order for Rogers to enable it on the phone - which makes NO SENSE because Tethering and Hotspot have been working fine for me since 9900 days and for the entire month that I've had the Z10. Given I have only 500mb of data, I can see why such a policy is messing it up BUT how was I able to use the Hotspot in the first place when I've had this plan for years now. Its a retention plan so I can't even just upgrade it just like that without losing out on a whole bunch of features and being forced to pay an additional $20-25 atleast. Makes zero sense to do that. Hopefully this manager is able to rectify this from her end and help me out.
Will update this thread when I get more info.03-04-13 02:00 PMLike 0 - That's awesome! When did you have that added on, if I may ask. I asked for a data add-on about a month or so ago and they said that there were no more add-ons being offered and I had to upgrade my plan in its entirety so unless the dude I spoke with lied to me, I think that might be a worthy solution. I will bring it up to her when she calls back and see what she says.03-04-13 02:05 PMLike 0
- So after a lengthy few hrs of back and forth calling from Rogers to BlackBerry and then Rogers Customer Care again, a manager at Rogers is working on my issue to try and resolve it. Will find out in an hour when she calls me back.
In a nutshell, what apparently seems to be the problem is that in order to use Tethering, you have to have a minimum of 1gb of data in order for Rogers to enable it on the phone - which makes NO SENSE because Tethering and Hotspot have been working fine for me since 9900 days and for the entire month that I've had the Z10. Given I have only 500mb of data, I can see why such a policy is messing it up BUT how was I able to use the Hotspot in the first place when I've had this plan for years now. Its a retention plan so I can't even just upgrade it just like that without losing out on a whole bunch of features and being forced to pay an additional $20-25 atleast. Makes zero sense to do that. Hopefully this manager is able to rectify this from her end and help me out.
Will update this thread when I get more info.03-08-13 10:56 AMLike 0 - Wow Ive been having this same issue since the OS update with Rogers as well.. I haven't had the time to try and fix it on my computer until today.. Now I cant even backup my phone as it keeps telling me it fails. I have uninstalled and reinstalled BBLINK to no luck.. getting really annoyed because the Mobile Hotspot came in handy quite a bit..
Concerned with the OPs experience with Rogers because if they are telling you its your data plan (which its not) that wont apply to me. I have 3GB data... And I used to use Internet Tethering to my playbook back with I had my Torch 9800 with a 500MB plan so that sounds like a BS "I don't know what to tell you" answer..
Really hoping to get this resolved soon...03-09-13 12:40 PMLike 0 -
March 11th - Hopefully they can shed more light on it.03-09-13 08:48 PMLike 0 - I'm on the same boat. I'm on Fido and hot spot was working before the update. Ever since the update it stopped working. I even did a wipe and still the same result. Maybe I should give Fido a call.
Posted via CB1003-09-13 08:59 PMLike 0 - So after a lengthy few hrs of back and forth calling from Rogers to BlackBerry and then Rogers Customer Care again, a manager at Rogers is working on my issue to try and resolve it. Will find out in an hour when she calls me back.
In a nutshell, what apparently seems to be the problem is that in order to use Tethering, you have to have a minimum of 1gb of data in order for Rogers to enable it on the phone - which makes NO SENSE because Tethering and Hotspot have been working fine for me since 9900 days and for the entire month that I've had the Z10. Given I have only 500mb of data, I can see why such a policy is messing it up BUT how was I able to use the Hotspot in the first place when I've had this plan for years now. Its a retention plan so I can't even just upgrade it just like that without losing out on a whole bunch of features and being forced to pay an additional $20-25 atleast. Makes zero sense to do that. Hopefully this manager is able to rectify this from her end and help me out.
Will update this thread when I get more info.
anyways, I've updated on fido and yes, my hotspot and tethering still work on a 500mb data plan.03-10-13 11:57 PMLike 0 - I just spoke to Fido and they told me that for tethering or hot spot to work I would need to be in on a 1 GB plan. I know that there are a few who has 500mb plan that works. Can anyone suggest what I can tell the people at Fido how I can get this to work without increasing my data plan?
Posted via CB1003-12-13 02:23 PMLike 0 - I just spoke to Fido and they told me that for tethering or hot spot to work I would need to be in on a 1 GB plan. I know that there are a few who has 500mb plan that works. Can anyone suggest what I can tell the people at Fido how I can get this to work without increasing my data plan?
Posted via CB1003-12-13 02:26 PMLike 0
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Mobile Hotspot not working after OS update
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