1. tuneinfinity's Avatar
    First thanks everyone on the forum as I've read a lot about BlackBerry and the Z10, which is what gave me the confidence to purchase it...

    So far I'm loving the Z10 and have gotten about 18 of my non-BB friends to download the BBM app to their other smart devices. Last night though I started having an issue with BBM I'm hoping someone has a slight clue how to resolve.

    I get a red X by messages when I attempt to send a message to someone. I can still make BBM calls and receive calls/texts/photos. This issue occurs on both Wifi or Data connection. Any ideas? All my other data apps like Whatsapp/Internet/Email all work.
    05-17-14 07:08 AM
  2. FF22's Avatar
    You might want to post which version of the OS you are using. Settings/About/dropdown menu - OS.

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    05-17-14 09:48 AM
  3. tuneinfinity's Avatar
    I MY model number is stl100-3. Update

    I tried restart and battery pull. If I take the sim out and use wifi it works. Any other ideas?

    Posted via CB10
    05-17-14 10:32 AM
  4. grover5's Avatar
    That's interesting. Have you asked your carrier about the problem.

    Posted via CB10
    05-17-14 10:54 AM
  5. Wigley458's Avatar
    Have u updated ur bbm yet from app world to latest?

    Hello, I'm me
    05-17-14 10:58 AM
  6. newfie1974's Avatar
    Are you getting the X from BB to BB.. or BB to Android only? I don't know 100%.. but i think BB has been doing some work on BBM. Might be one reason.
    05-17-14 10:59 AM
  7. tuneinfinity's Avatar
    None of my contacts use BlackBerry so it's all my BlackBerry to android and ios. I just think it's odd I can receive and make outgoing Bbm calls but not send outgoing Bbm messages. Do you have a link about this work being done?

    Posted via CB10
    05-17-14 01:44 PM
  8. tuneinfinity's Avatar
    Found a solution. Transfer your Bbm to another device. Then re-switch it back to your original device

    Posted via CB10
    FF22 likes this.
    05-17-14 02:08 PM
  9. lit3's Avatar
    I only get that when the contact am pinging haven't subscribed for BlackBerry services or if they are android users they don't have a data plan at that moment

    Posted via CB10
    05-17-14 03:09 PM
  10. chopachain's Avatar
    Network operator problem. Get your network operator to enable BB10 services for your sim.
    05-23-14 03:36 AM

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