02-04-14 09:49 AM
27 12
  1. tbore's Avatar
    Posted via CB10
    10-11-13 08:22 AM
  2. pkcable's Avatar
    First off DON'T PANIC (Hitchhikers Guide quote, lol). Try a simple reboot, either battery pull, or turn your device off and then back on. OR do a Hub reset, swipe down from the upper right to the left 5 times.
    10-11-13 08:27 AM
  3. outoftheice's Avatar
    I wish I had a solution for you. All I can say is that I have randomly lost all text messages from 3 different contacts on 3 separate occasions on my z10. Not too sure what the cause is but I definitely sympathize! Good luck!
    10-11-13 08:28 AM
  4. BBZ10wannabe's Avatar
    I noticed only my Hotmail was missing this a.m. Other email was fine. (didn't check text messages) I turned off and turned my phone back on and it all reappeared.
    10-11-13 08:29 AM
  5. tbore's Avatar
    Tried turning it off. Same results. Messages where there when I woke up. Got a BBM. After that they're missing

    Posted via CB10
    10-11-13 08:36 AM
  6. tbore's Avatar
    Hub reset didn't work.

    Posted via CB10
    10-11-13 08:38 AM
  7. tbore's Avatar
    No all e mails are gone from email account. What the hell is going on here?

    Posted via CB10
    10-11-13 08:45 AM
  8. pkcable's Avatar
    Try deleting and then re adding your email accounts.
    10-11-13 02:35 PM
  9. tbore's Avatar
    Emails are gone from accounts. That's the bigger and more scary problem

    Posted via CB10
    10-11-13 03:38 PM
  10. Ecm's Avatar
    Emails are gone from accounts. That's the bigger and more scary problem

    Posted via CB10
    What email account(s) are you using?
    Have you checked the trash/deleted items on those accounts?
    10-11-13 03:48 PM
  11. tbore's Avatar
    Yes. Trash is empty back to June in Telus email. August in live email

    Spoke to BlackBerry. Say they haven't heard of this happening.

    I've potentially lost thousands of $ in lost information

    Posted via CB10
    10-11-13 03:53 PM
  12. Gearheadaddy's Avatar
    You guys tried hard reset yet? In So. California last Wednesday we had lightning. My phone went nuts. Voice control started a few times on its own. Emails got lost. More weird stuff happened. A lot. Hard reset worked for me.

    Trusted Member Genius
    10-11-13 05:53 PM
  13. Ecm's Avatar
    Yes. Trash is empty back to June in Telus email. August in live email

    Spoke to BlackBerry. Say they haven't heard of this happening.

    I've potentially lost thousands of $ in lost information

    Posted via CB10
    I can't speak to messages deleted from Telus email, but Live.com (aka Outlook.com) email can probably be restored. See this link: Restore deleted email messages in Outlook.com - Microsoft Windows Help

    Also, if you're accessing Live.com email via POP, you'll want to adjust your settings. Under Account Options, you can specify "Leave a copy of messages on the server", and "Don't let devices or apps delete messages".
    10-11-13 06:16 PM
  14. tbore's Avatar
    Thanks. I'll try that.

    Posted via CB10
    10-12-13 03:38 PM
  15. chiphazard's Avatar
    Pop or imap?

    BlackBerry Since 2006. Z10 Rogers, Halifax NS
    10-13-13 06:22 AM
  16. brzsa's Avatar
    The same thing happened to me this morning. Emails and texts are all gone. The only thing that was left was a BBM.

    Posted via CB10
    10-15-13 08:21 AM
  17. tbore's Avatar
    Brzsa- did it also wipe out your emails outside of your phone?

    Posted via CB10
    10-17-13 03:25 PM
  18. brzsa's Avatar
    Yes it did, both in inbox and sent folders. I use Yahoo and Gmail so the hotmail/outlook issue isn't applicable to me.

    Posted via CB10
    10-18-13 09:14 AM
  19. brzsa's Avatar
    Just checked other folders that I created and everything is gone after those were linked, including some pretty important emails that I needed. I've always been a huge BlackBerry supporter and defender but this is something that might force me to switch if it happens again or is not resolved.

    Posted via CB10
    10-18-13 03:32 PM
  20. tbore's Avatar
    I totally agree with you! When I contacted BlackBerry regarding this was told they have never heard of this happening. Said it can't happen. Said they would monitor my phone, when I asked to speak to someone who could assure me that this would not happen again I was cut off. By accident or on purpose I don't know. So far it hasn't happened again.

    Posted via CB10
    10-19-13 09:28 AM
  21. brzsa's Avatar
    It happened again this morning. Everything is gone again. Wtf???????

    Posted via CB10
    11-12-13 05:10 AM
  22. keith1000's Avatar
    This just happened to me as well yesterday. On my new z30. I wrote about it there. "Hub completely deleted " same everything but a few bbm's. And not just on the phone. Emails were completely gone from shaw server as well. So I lost everything since Nov 32 ND. Was the last time my home computer pulled them. Which was OK cause the most important recent email was Nov 1. So I still got it. Don't really care about anything else. But why is it happening?

    Posted via CB10
    11-12-13 05:50 AM
  23. brzsa's Avatar
    I have no idea and based on numerous threads on the topic, no one else does either. This is the second time it has happened to me and as much as I don't want to, I am seriously considering switching to an Android. I cannot afford to lose another important email again.

    Posted via CB10
    11-12-13 06:56 AM
  24. keith1000's Avatar
    With me. I was playing around with leaked OS's and unlocked runtimes, so I thought it might have been self inflicted. But by reading other posts maybe it wasn't?

    Posted via CB10
    11-12-13 08:38 AM
  25. brzsa's Avatar
    No, I have the official version and it happened two times within about a month. It's some sort of a bug that no one can find a solution for and BlackBerry pretends doesn't exist.

    Posted via CB10
    11-12-13 09:02 AM
27 12

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