01-27-14 09:08 PM
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  1. SunnyFL's Avatar
    SunnyFL
    Z10 working great after Link Update but after 3 hours no apps will open. Can make and receive calls and can access settings. What happened? Have rebooted but nothing works. I can't even restore on Link now as it says my device is connected but will not recognize it. Reinstalled link on my Win 8.1 but so far no go - only option I have is to restore to factory settings. Appreciate guidance on my problem.
    01-27-14 06:12 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Contact your carrier? What update was available on Link?
    01-27-14 06:37 PM
  3. SunnyFL's Avatar
    SunnyFL
    Originally Posted by jaydee5799
    Contact your carrier? What update was available on Link?
    The new Update through Link - 10.2.1.537 OS
    01-27-14 06:40 PM
  4. FF22's Avatar
    FF22
    Ambassador
    Since the Verizon update and the 10.2.1.1925 LEAK are the same, you might want to download that from the Leak subforum and run the Autoloader.

    Good luck. You can also call Verizon since it is their OS release that broke your phone.
    01-27-14 08:03 PM
  5. tek1255's Avatar
    tek1255
    I am having the same issue. My link had a software update so I said cool I will do it. Now, since the update I can't reply to any text messages or open anything in the hub but I can view it. I was able to respond to a text but it is extremely buggy. My apps do work but the hub is having issues.
    01-27-14 08:18 PM
  7. SunnyFL's Avatar
    SunnyFL
    Originally Posted by F2
    Since the Verizon update and the 10.2.1.1925 LEAK are the same, you might want to download that from the Leak subforum and run the Autoloader.

    Good luck. You can also call Verizon since it is their OS release that broke your phone.
    Will try that. Thanks.
    01-27-14 09:06 PM
  8. SunnyFL's Avatar
    SunnyFL
    Originally Posted by tek1255
    I am having the same issue. My link had a software update so I said cool I will do it. Now, since the update I can't reply to any text messages or open anything in the hub but I can view it. I was able to respond to a text but it is extremely buggy. My apps do work but the hub is having issues.
    Having the same issues with the hub as well.
    01-27-14 09:08 PM
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