Link crashes my compter when I try to back up or install updates

I don't know if this is a problem with my phone, link, or my Windows 8 computer.

Every time I try to back up or install new updates my computer crashes. This is the message I get:

C:\Windows\Minidump\013014-70046-01.dmp
C:\Users\computer name\AppData\Local\Temp\WER-15898546-0.sysdata.xml
C:\Windows\MEMORY.DMP

I'm not tech saavy enough to understand this. Can anyone help with this? I don't know whether to contact Blackberry, Verizon, Microsoft, or Toshiba (computer manufacturer)

I have a similar problem with 8.1. Trying to sort now and will report back. The usual "fix" is to try a USB 2.0 port, but my machine only has 3.0.