1. BlackBaby47's Avatar
    My Z10 stl100-1 has a problem with its sensors. I noticed the issue today after I went to make a call and the screen didn't turn off as it normally does. I ran tests on BBVE and both the light sensor and proximity sensor are marked unavailable. What should I do?

    Yes I am addicted to my BlackBerry, No I don't want rehab
    03-03-15 11:23 AM
  2. the_real_mikeyb's Avatar
    Had the same issue until I updated to the last es OS and suddenly all sensors where back!

    Posted via CB10
    03-03-15 11:28 AM
  3. arthured's Avatar
    Have the same problem, even did a "nuke" and fresh install and nothing. Any solutions?
    04-27-15 10:49 AM
  4. FF22's Avatar
    Have the same problem, even did a "nuke" and fresh install and nothing. Any solutions?
    BB Virtual Expert show the test results?

    Warranty coverage?

    Suddenly occurred? Any new apps? Any new screen protectors - they can interfere if they cover the sensor area.
    04-27-15 12:53 PM
  5. Rustybronco's Avatar
    And the question's that beg to be asked... did you do anything to you phone recently like update the OS or install a screen protector??

    Sorry... dupe comment. See the above post. (thanks F2)
    04-27-15 03:38 PM

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