1. maryanne219's Avatar
    I am changing phones, as my BB is having issues with its touch screen. I know my password, but the device isn't reading it correctly. If I enter my password more than 10 times, will my pictures be deleted? And where do I send this device for repair?
    06-02-19 07:42 AM
  2. m3ach's Avatar
    Yes your pictures will be deleted, unless they are stored on an SD card which is not encrypted.

    You could try connecting it ta computer and copying your data, pictures and anything else you don't want to lose.

    You will need to install Link onto your computer and connect using a USB cable, you can input the password on your computer once you connect the phone and although this won't unlock the phone it should allow you to access your files.

    Alternatively you can get the screen replaced, where you get this done depends on where you live.

    Good luck.

    Posted via CB10 using my P'9982 running 10.3.3.3216
    06-02-19 01:17 PM

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