1. CrackBerry Question's Avatar
    i set my Z10 to factory default setting. ever since requesting for id and password to progress. help needed. OS is 10.3.2
    08-02-15 05:47 PM
  2. sedalia066's Avatar
    You will not be able to reset the phone without that information.

    C000C6078 Bits for links to world news and views, technology and science postings.
    08-02-15 05:57 PM
  3. Gatmyer's Avatar
    It's your BlackBerry ID it's looking for. You will have to go on the BlackBerry website and reset your password.


    Follow the link. And go to reset BlackBerry ID.

    Posted via CB10
    08-02-15 06:15 PM
  4. adebayo1's Avatar
    whaat can i do to get the Z10 back?
    08-02-15 06:29 PM
  5. MobileMadness002's Avatar
    what can i do to get the Z10 back?
    Remember your BBID and password and follow the on screen prompts.
    08-02-15 06:56 PM
  6. adebayo1's Avatar
    i have updated it to 10.3.2 and set it to factory default setting. now asking for id and password
    08-03-15 02:30 AM
  7. adebayo1's Avatar
    it is on 10.3.2 already before setting it to factory default
    08-03-15 02:32 AM
  8. kwenie's Avatar
    it is on 10.3.2 already before setting it to factory default
    If this is the "anti-theft" feature of 10.3.2 kicking in you cannot work around it.
    Your phone will be a nice paper weight until you remember your BB-id (and password).

    If "anti-theft" was not activated though and you only forgot your BB-id, you need to create a new BB-id.

    Posted via CB10
    08-03-15 05:14 AM
  9. scrannel's Avatar
    If you saved your email from BBerry when you created the ID, it's still in there.
    08-03-15 11:40 AM

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