08-03-15 11:40 AM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    i set my Z10 to factory default setting. ever since requesting for id and password to progress. help needed. OS is 10.3.2
    08-02-15 05:47 PM
  2. sedalia066's Avatar
    sedalia066
    Ambassador
    You will not be able to reset the phone without that information.

    C000C6078 Bits for links to world news and views, technology and science postings.
    08-02-15 05:57 PM
  3. Gatmyer's Avatar
    Gatmyer
    It's your BlackBerry ID it's looking for. You will have to go on the BlackBerry website and reset your password.

    http://ca.blackberry.com/support/sup...elpage=desktop

    Follow the link. And go to reset BlackBerry ID.

    Posted via CB10
    08-02-15 06:15 PM
  4. adebayo1's Avatar
    adebayo1
    whaat can i do to get the Z10 back?
    08-02-15 06:29 PM
  5. MobileMadness002's Avatar
    MobileMadness002
    Originally Posted by adebayo1
    what can i do to get the Z10 back?
    Remember your BBID and password and follow the on screen prompts.
    08-02-15 06:56 PM
  7. adebayo1's Avatar
    adebayo1
    i have updated it to 10.3.2 and set it to factory default setting. now asking for id and password
    08-03-15 02:30 AM
  8. adebayo1's Avatar
    adebayo1
    it is on 10.3.2 already before setting it to factory default
    08-03-15 02:32 AM
  9. kwenie's Avatar
    kwenie
    Originally Posted by adebayo1
    it is on 10.3.2 already before setting it to factory default
    If this is the "anti-theft" feature of 10.3.2 kicking in you cannot work around it.
    Your phone will be a nice paper weight until you remember your BB-id (and password).

    If "anti-theft" was not activated though and you only forgot your BB-id, you need to create a new BB-id.

    Posted via CB10
    08-03-15 05:14 AM
  10. scrannel's Avatar
    scrannel
    If you saved your email from BBerry when you created the ID, it's still in there.
    08-03-15 11:40 AM
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