1. CrackBerry Question's Avatar
    we have been away for some time without our Z10 and returned and realized that we had forgotten our password, any help would be appreciated
    09-19-15 07:28 AM
  2. jaydee5799's Avatar
    without the password you can't get into the app, i'm afraid.
    09-19-15 08:37 AM
  3. BCITMike's Avatar
    There was a thread on here recently where if you had a backup on your computer and the bbid and password, there's software to retrieve your escrow key to access Password Keeper without your master password. I think it was elcomsoft and likely payware.

    Search for "escrow" to find the thread in the last month or so.

    Posted via CB10
    09-19-15 11:46 AM
  4. MisterMom's Avatar
    Also I believe if worst comes to worst you can uninstall it and reinstall and start fresh, you will of course loose all the data.

    Posted via CB10
    09-19-15 11:49 AM
  5. cobra boy's Avatar
    I have never set up a "password" for password keeper but it is asking me for a password. How can I know what it is?
    10-25-15 04:39 PM
  6. Richard Buckley's Avatar
    we have been away for some time without our Z10 and returned and realized that we had forgotten our password, any help would be appreciated
    It you have enabled cloud back up made available in a recent update, you should be able to delete it, reinstall and restore from the cloud with your BBID. If not don't bother with the "escrow" key solution, it needs the new software version.

    LeapSTR100-2/10.3.2.2639
    10-25-15 05:16 PM

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