[felixlives]

OK so I did a security wipe, on my Z10, I got this shredder come up on the screen.
I suppose it's "shredding "files.
Now, I know I had a lot of junk on the phone, but it's been "shredding " for a good part of some 4~6 hours.
Is this normal?, I panicked and removed the battery and reinstalled it, it just starts up and start shredding again.
Is this normal, what should I do?
In this mode, BlackBerry Link won't even "see" the Z10.
Suggestions are welcome.

Posted via CB10

[Elite1]

I would just leave it. It can take a good hour. 4-6 hours sounds a little crazy, but just leave for a while then come back and check.

Plug it into a charger too! (Not a PC, just a wall charger.)

[FrankIAm]

Just leave it be, it does take plenty of time. Always ask or research before doing something you are uncertain of, that's what we're here for. You could've ended with a brick.

Cheers.

BlackBerry 101 - Help Channel

[MrGabriel]

I performed a security wipe the other day when i switched from z10 to a Z30. The z10 was near full and it did take about an hour. But 4-6hrs? hmm idk. If it started wiping again after you inserted the battery, Id say give it time and let it finish.

[minik33]

Just wiped two Z10's at my place of work. Panicked on the first one as it was coming up to 3+ hours and now looking at reinstalling the OS. Second one took a little over three and a half hours and now its back to the out of box screen ready for use.

Should have waited....

Does it normally take this long?

Posted via CB10

[felixlives]

All right guys, seems the most logical thing to do (and the consensus seems solid here) .
I have plugged it into a wall charger and I'm just going to let it be.
I know I had a lot of stuff on there, and I mean a lot, as in almost full of crap.
The only reason I'm doing this is because I got a Z30 and I couldn't transfer everything, but I still have to pass this phone on to someone else, but I need to clear it first of course.
I will report later with what happened.
Thanks guys

Posted via CB10

[felixlives]

OK update here.
So it finally stopped, but when I try and boot it up I get a screen with "www.bberror.com/bb10-0015"
I've never seen this one and I have a feeling it's not a good sign
Again, all advice is welcome


Posted via CB10

[FrankIAm]

If you plug it in, do you get a "Reload device software" option on link?

BlackBerry 101 - Help Channel

[MrGabriel]

OK update here.
So it finally stopped, but when I try and boot it up I get a screen with "www.bberror.com/bb10-0015"
I've never seen this one and I have a feeling it's not a good sign
Again, all advice is welcome


Posted via CB10

[MrGabriel]

ok. entered the error code into the web browser and led to this
BlackBerry 10 OS error codes - US
then to this KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

[minik33]

You have to reload the OS via BlackBerry Link. Takes a while but it reloads it without any issue.

Posted via CB10

[felixlives]

Allright then, I'm going to try and reinstall the OS (let's hope it let's me)
Thanks for all the helpful tips guys, really appreciate it, hopefully I can resolved this situation I got myself into here

Posted via CB10

[felixlives]

OK guys done and done, device is back up and running and all seems well.
Thanks for the help, you guys are awesome!!

Posted via CB10

[MrGabriel]

Good to hear!

[tex3523]

I know your problem is fixed. But for others benefit. My Q10 security wipe took about 4 hours. Recommend anyone doing this to wait! Do not panic and pull the battery! Do it overnight if you are worried about time!

Posted from my awesome Q10