1. CrackBerry Question's Avatar
    my kid entered the password 10 times so it block,then I switched of the phone.how can I unblock it?
    04-01-15 03:09 AM
  2. Draven2666's Avatar
    It is not blocked. If the password has been incorrectly entered 10 times it is in the process of starting a security wipe. Once it finishes run through setup again and load your most recent backup. Hopefully you didn't lose too much data.

    Posted via CB10
    04-01-15 03:16 AM
  3. BB Adict's Avatar
    Hopefully you didn't lose too much data.

    Posted via CB10[/QUOTE]

    If the handset cycled through the security wipe, all the data will be lost.

    Posted via CB10
    04-01-15 08:54 AM
  4. Draven2666's Avatar
    Hopefully you didn't lose too much data.

    Posted via CB10
    If the handset cycled through the security wipe, all the data will be lost.

    Posted via CB10[/QUOTE]

    I meant after the backup restore. Hopefully it was a recent backup with little lose of data.

    Posted via CB10
    04-01-15 12:27 PM
  5. FF22's Avatar
    I'll make one more suggestion. If the child did not type BLACKBERRY, then it would have paused before wiping/erasing the entire phone. So turn it on and see what state it is in. Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have a Z10: If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    yeo123 likes this.
    04-01-15 03:34 PM

Similar Threads

  1. Hub Quick Action returns to hub
    By jabroniw in forum BlackBerry 10 OS
    Replies: 7
    Last Post: 04-10-15, 11:43 AM
  2. How can I fix a broken microSD slot?
    By randomuser2349 in forum BlackBerry Bold 9930/9900
    Replies: 3
    Last Post: 04-02-15, 06:50 AM
  3. flashing red light z10 stl100-3
    By joker86mk in forum BlackBerry Z10
    Replies: 4
    Last Post: 04-02-15, 12:07 AM
  4. How do I troubleshoot BBM which suddenly stopped working on my BB Q5?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 04-01-15, 03:01 PM
  5. How do I change the alarm clock sound and tone after update?
    By CrackBerry Question in forum BlackBerry Q10
    Replies: 1
    Last Post: 03-31-15, 11:16 PM
LINK TO POST COPIED TO CLIPBOARD