1. dmccreath's Avatar
    I 'm having trouble with BB Link and can't communicate between my Z10 and computer. After spending hours with BB Tech Support they suggest I "Reload" my BB, but that will wipe all my pictures - so they suggest I first transfer pictures to a media card. I've put in a media card, but how do I transfer pictures from internal device memory to the media card?
    12-17-14 11:48 AM
  2. nah.uhh's Avatar
    Use the device switch app www.deviceswitch.com
    Use the transfer via SD card option

    After finishing, your media will be located in a folder called deviceswitch-backup on your SD card

    PassportSQW100-1/10.3.1.1154
    12-17-14 11:51 AM
  3. blueyestm's Avatar
    Turn on usb mode and plug the phone in then move the photos from the device to the card.
    12-17-14 12:04 PM
  4. dmccreath's Avatar
    Thanks! Files are all transferred to the SD card ---- but now I have a dumb question: how do I "find" the SD card on my Z10 so I can look for the "deviceswitch-backup" file?
    12-17-14 12:16 PM
  5. nah.uhh's Avatar
    Thanks! Files are all transferred to the SD card ---- but now I have a dumb question: how do I "find" the SD card on my Z10 so I can look for the "deviceswitch-backup" file?
    Open the file manager app, switch to the SD card tab (bottom left corner)
    The folder should be there

    PassportSQW100-1/10.3.1.1154
    12-17-14 12:35 PM
  6. dmccreath's Avatar
    Perfect! Thanks very much for your help.
    12-17-14 12:37 PM
  7. nah.uhh's Avatar
    Perfect! Thanks very much for your help.
    No problem
    Before you reload OS, double check to make sure media card encryption is DISABLED

    Settings > security > encryption

    Also, Instead of just media, I'd recommend using the device switch app to do a "full" backup.

    After the reload, restore using the device switch app. This way you won't lose contacts, notes etc.

    *note* everytime you use the device switch app to backup to SD, it overwrites the deviceswitch-backup folder. So if you've delete the stuff on your DEVICE then perform another backup, it will delete the old backup.

    So only perform a 'device switch app' backup if you haven't deleted anything in between backups (or rename the deviceswitch-backup folder before performing another backup)

    PassportSQW100-1/10.3.1.1154
    12-17-14 12:46 PM
  8. jt597's Avatar
    Thanks! Files are all transferred to the SD card ---- but now I have a dumb question: how do I "find" the SD card on my Z10 so I can look for the "deviceswitch-backup" file?
    Which steps did you use?

    Posted via CB10
    12-18-14 08:28 PM

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